I’m getting Punk’d by Rivian

[Mysta]

First it was a 12V battery, now it’s a week of waiting for a component for tonneau cover. I asked them to pull part from another truck (not already paid for) or even that I would drive it for a week without tonneau at 100% but nope.
Part in question came in today and was repaired but still no truck for this guy.

I asked for guide to be removed, and for them to wire my money back and cancel purchase agreement until they can get their shit together … we can try again in a few weeks.

Didn’t you buy your order? I wouldn’t be surprised if that’s why your order got shipped to the wrong place.

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[Scoiatael]

First it was a 12V battery, now it’s a week of waiting for a component for tonneau cover. I asked them to pull part from another truck (not already paid for) or even that I would drive it for a week without tonneau at 100% but nope.
Part in question came in today and was repaired but still no truck for this guy.

I asked for guide to be removed, and for them to wire my money back and cancel purchase agreement until they can get their shit together … we can try again in a few weeks.

I would have done the same thing. Its absolutely unacceptable to have paid this much for the truck, and it not to be in your possession after this long. I know people are excited about the R1T, but that doesn't mean anyone should let them get away with issues even close to this.

 

[zipzag]

I would have done the same thing. Its absolutely unacceptable to have paid this much for the truck, and it not to be in your possession after this long. I know people are excited about the R1T, but that doesn't mean anyone should let them get away with issues even close to this.

Buying a new vehicle from a new company is not a strategy for a trouble free purchase.

 

[cohall]

Another delivery in Denver of my exact configuration to someone who ordered many many months after me. It’s really starting to get old. WTF are they doing?

 

[kanundrum]

Another delivery in Denver of my exact configuration to someone who ordered many many months after me. It’s really starting to get old. WTF are they doing?

Another phone call follow up?

 

[cc4711]

That's ridiculous. I would be livid.

 

[cohall]

That's ridiculous. I would be livid.

Agreed. And I am.

 

[crashmtb]

Another delivery in Denver of my exact configuration to someone who ordered many many months after me. It’s really starting to get old. WTF are they doing?

Would they call your bluff if you called them up and said you wanted to cancel your reservation since they have no interest in fulfilling it?

 

[cohall]

Another phone call follow up?

They never answered last time I called, and I requested a call back, which I also never received. Pretty awesome.

 

[kanundrum]

They never answered last time I called, and I requested a call back, which I also never received. Pretty awesome.

Sadly I think the only way to convey anything is with a call, emails and chat won't do much.

 

[cohall]

Would they call your bluff if you called them up and said you wanted to cancel your reservation since they have no interest in fulfilling it?

I think they’ve made it pretty clear how much they value me as a potential customer

 

[Gator42]

I think they’ve made it pretty clear how much they value me as a potential customer

You've lasted far longer than I would have...

 

[Rhidan]

I will ask my newly-assigned guide next week what the deal is with Denver deliveries, which we all seem to agree are messed up.

I believe I pre-ordered only a couple weeks before you did in 2020 @cohall. I haven't felt totally punk'd because I had a rare configuration and we're not out of the April-May delivery window yet.

My hope is that my guide assignment yesterday is a sign that you're next and will be hearing from a guide any day.

 

[mpw81]

I'm disappointed with my fellow Denverites. I expected something more like this:

Definitely in the city proper with that recycle bin. A house/garage like that and a 1620 house number..... Not a ton of North/South facing houses for a 1600 E/W address so assume It's either 1600 North or South.

On the 1600 north it could be the south side of Sloans Lake or a scrape in Cap Hill or the south side of City Park. On 1600 south side I'm guessing Platt Park, probably not Virginia Village.

So who wants to go to the new Odell location for lunch in Sloan's lake and cruise (not stalk) the neighborhood?

 

[cohall]

Another phone call follow up?

I just spoke to a very nice woman at CS who understood my concerns and said she'd look into what's going on for me. We shall see.

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