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Canceled my R1S order :-(

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BigGreenR1S

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Well, I finally got my test drive this weekend and after waiting a long 18 months I'm sad to say the R1S simply didn't live up to my (or my wife's) expectations.

Granted, this is from the perspective of having driven a BMW X7 for 4 years now (and currently) and a full size Range Rover for 5 years before that.

Here are some of the "low-lights":

Rivian gave me an address in San Jose to meet them for the test drive. I was fully expecting this to be Rivan's building, but instead it was a park across the street from a sketchy neighborhood with homeless people wandering around, and project cars parked on front lawns. After driving around in circles wondering how our GPS did us wrong, I finally saw a lone R1S on the side of the road. I hesitantly walked up to it and sure enough, there sits a young kid inside waiting for us. Like, do you think they could have been a little more specific in the e-mail that we'd be meeting some dude in a park in a sketchy neighborhood to go for a test drive....not a great start! Super unprofessional and kind of mind-boggling actually!

Outside walkaround:

- The walk-around of the vehicle was fine. I did notice a few minor panel gap issues but didn't bother pointing them out. It was green (not launch green) and the paint sparkles were pretty nice when the sun hit it. Can't deny it's nice looking from the outside!
- It had the 22" wheels, also nice. It had the Quad package.

Inside walkaround:

- The inside of the vehicle is where we were let down a bit. The way all the seats fold down with a loud *thunk* seems very unrefined for a vehicle this expensive and it's literally the very first thing the guy showed, as if that was a great "feature". "Thunk, thunk, thunk." ?? Every other luxury SUV in this class has electric controls to move the seats or at least a "soft open/close feel" rather than just thunking into place like a basic work pickup truck or something.
- The sound system was pretty decent and got loud but was also kind of unrefined with not much detail. It's too bad they pulled out the Meridian system (which was awesome in the Range Rover).
- No option for rear side window shades (not even manually operated), or a shade for the sunroof.
- Glass sunroof does not open at all...what's the point? We always crack our sunroof when parking outside on a hot day and it makes a huge difference without having to roll the windows down.
- Interior seats were reasonably comfortable front and rear, but my back started sweating immediately while sitting in the back seat in the "vegan leather" which was a surprisingly stiff and clammy vinyl. Back seat is not ventilated either. Putting an adult back there on a hot day with no window shades or sunroof shade seems like it would be a fairly torturous experience.
- No massage seat option.
- There is a display for the climate control in the back that the passenger cannot control (at least that's what the test drive guy said)...what's the point?
- Up front the seats were comfortable but even with the ventilation on (which was uncomfortably cold in the wrong places) my back was still sweating...maybe I was still just too hot from sitting in the back for only 5 minutes. At least your privates will stay cool. ?
- Overall the interior is nice and cleanly designed --the matte wood was nice, but it's still pretty sterile in a Tesla sort of way and also seemed "plasticky" everywhere -- definitely more of an entry level Volvo feel than a car costing $100k. Having come from both BMW and Range Rover, the overall interior quality is just not even on the same level -- this would be a serious downgrade from the X7 or a Range Rover where you are coddled in leather and soft-touch surfaces everywhere! The Sensafin artificial leather on the BMWs doesn't make your back sweat either and the ventilation cools you off evenly. And well, leather is there as an option if you want it.... I was really surprised here, the interior looks much better in pictures than in person where you definitely notice all the corners that were cut.
- No glove box, but hey, there's a sunglass holder under the passenger seat--I guess you could keep your paperwork there...

Test drive:

- Steering input and resistance seemed fine, similar to the BMW, but you could really tell the steering was electric and not "connected to the road" if that makes sense--now I understand why some of the car reviews call the steering "vague"--I don't really agree with that characterization but it's weird not feeling the road under you when you steer.
- I didn't really notice any weird noises as mentioned on the forums or in some reviews.
- It seemed peppy-ish driving around normally, but I felt like you really needed to lay into the gas pedal to give it some oomph, where there is then this latency of nothing happening and then bam, it's almost too much and the front end lifts up like you are about to take off in an airplane. I never really found a happy medium between peppy and sporty and didn't feel a ton of difference in throttle response in sport mode other than the suspension becoming unbearably stiff. I was very surprised how much you had to lay into it to get anything out of it--all of that (3.5s to 60) power seemed either on or off. Coming from BMW, the slightest modulation of the gas pedal with one toe gives you what you expect and you feel like you have all the power available to you at any time, especially in sport mode, which didn't seem to be the case with the Rivian. Granted, I didn't have nearly enough time with it and I haven't seen this mentioned in any of the reviews, so take this one with a grain of salt.
.- Yes, the regenerative braking thing is hard to get used to. It was set to minimum and seemed very aggressive. My wife commented that her foot would get tired from having to be on the accelerator all the time and not being able to coast in traffic when cruise is not on--I didn't think about that but it's a good point. I told her at least she'd save her foot by not having to use the brakes, haha.
- The blinker sound is kind of annoying and yet somehow also not really loud enough either.

Okay, so all of the above gripes aside, keep in mind this was all being extra-critical as in "is this the car we're going to sell the X7 for?" I was literally half-overlooking all of the above until...

The absolute deal-breaker was simply that it rides like a 90's pickup truck on the freeway, bouncing up and down and side to side and front to back. My wife was in the back and immediately said "is it as bumpy up there as it is back here?" Yep, it was. Not only could you feel every single bump in the road but it also had that feeling where after you hit a bump you can't tell if you are still hitting bumps or if it's still bouncing up and down from the first bump. Hands down, absolutely atrocious, unforgivable ride quality for a vehicle this expensive! I asked the guy if it had received the latest update and he said it did not...I have a hard time seeing how a "software update" could fix a suspension that badly dialed in, or how their engineers would even let that thing out of the factory to begin with! Granted, California freeways are tough test, they are pretty atrocious as well, but our neighbor's Subaru Outback rides better than the R1S!

As spec'd with the Max battery pack and a few accessories, I was happily prepared to spend nearly $108,000 on this vehicle sight unseen myself.... Thank god we saw it and drove it in person, because for equal or less money we can get a brand new fully loaded X7 with every option ticked, or another Range Rover, or a Porsche Cayenne, etc. Those 3 vehicles at the same price are literally all in another stratosphere from fit and finish and refinement perspective than this vehicle.

Overall, it seemed like it would be a great vehicle for an adventurous outdoorsy person in their early 30's splurging on their first "nice" car, but I have a hard time seeing how that person is also going to happily spend upwards of $100k on this thing!?

Hopefully this isn't a knock to the thousands of people here who love theirs, it simply just wasn't for us. My advice to anyone waiting for one is if you haven't driven it, be sure to schedule a test drive before pulling the trigger!
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R1Tom

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Reasonable review. I believe alot of what you pay for is the fact it is a BEV with incredible capabilites. But if a 20mpg or less ICE vehicle is completely acceptable to you, then for the same money, greater refinement can be had.

No knock to me...I agree and teeter on same type of decision. But to get a BEV version of a X7, RR, or Porsche...not going to happen for even close money. And for me...the R1T has been crazy fun to own and the cost per mile of energy is crazy low.
 

COdogman

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Donald Stanfield

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It's not for everyone, and I've never driven an R1S as I guess they are different than the T but my T drives much nicer than a Cayenne and is much quicker than a Range Rover. I've never driven an x7 but I like it better than an X5 and I think it's a wash with the iX.

I do agree that the pleather interior isn't as nice by any stretch but from the way your review reads you were already in a pissy mindset with the experience before you even touched the truck. You didn't like the neighborhood or the fact that your sales rep was too young in your view. This colored your whole experience. I know that shopping for a luxury car at many dealers part of what you're paying for is for them to kiss your ass and make you feel important.

It seems like this is the thing you're most upset about, and that's my primary takeaway from your review. Personally I don't need the dealer to kiss my ass or the red carpet experience. I don't really care for the overly pretentious and I don't get incensed by the sight of homeless people. I think in general you should examine your biases and perspectives a little bit in order to understand what you're really mad at here.

You won't buy a Rivian because you feel you are "above" them as a company or as an experience. Your stuff is just stuff, it doesn't confer status one way or another.
 

Zoidz

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Thanks for the detailed review. The Rivian is not for you and that's fine. You made the same mistake that a few people make - you commented several times about the price and it not meeting your expectations as compared to the BMW X7 which is a premium or near luxury vehicle. The Rivian is not that, and Rivian does not position that way - you will not see that anywhere on their web site. It's a BEV truck, and the tech value and price value is in the drive train capabilities and performance, not the interior. It's a simple mistaken expectation on your part.

Here's what the vehicle was designed to do well. A BMW X7 isn't going to run Hell's Gate.
 

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biglet

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Sounds like you were driving around in sport mode on the lowest ride setting, I tried that for a few minutes and had the exact same experience. I actually thought it might be an issue with the car and am planning to do some more tests across the drive modes to see if it's just how Sport handles before reporting to Rivian to see if it's a bug or a feature.

I drive in All Purpose at normal ride height and have literally never had a smoother ride in my life. And I had a BMW for many years, along with a Mercedes.
 

COdogman

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I refused to buy a Phantom Series 2 a few years ago because there was a Walmart in the same zip code as the RR dealer. Don’t they know who I am?
 

manitou202

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Curious if you have driven the iX? It might be a nice alternative (although no 3rd row).
 

jollyroger

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I do find the "we need you to drive to this location for a test drive" a bit odd. Mine test drive was driven to my house, but maybe they are not doing that anymore. The other option was the Venice Hub and that has a pretty refined look, but yea, a lot of young people around, but the seemed to know their stuff. I guess if you don't have a hub around they should at least have you go to a service center.

In any case It's not for everyone and although there are luxury touches, I don't think it's classified as a luxury vehicle.

As far as the price. BEV are still at a bit of a disadvantage due to the cost of the traction battery. So the price is kinda misleading sometimes, since it is in the luxury price range.

Anyway hope you find something for you and there is sure to be a BEV version of a luxury vehicle someday.
 

IGR

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Overall, it seemed like it would be a great vehicle for an adventurous outdoorsy person in their early 30's splurging on their first "nice" car, but I have a hard time seeing how that person is also going to happily spend upwards of $100k on this thing!?
You are literally describing me. Let me answer your question, R1 platform makes a lot more sense before the price increase.

In the end, the Rivian ownership worked out for me, but this ev is not for everyone.
 

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BigGreenR1S

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It's not for everyone, and I've never driven an R1S as I guess they are different than the T but my T drives much nicer than a Cayenne and is much quicker than a Range Rover. I've never driven an x7 but I like it better than an X5 and I think it's a wash with the iX.

I do agree that the pleather interior isn't as nice by any stretch but from the way your review reads you were already in a pissy mindset with the experience before you even touched the truck. You didn't like the neighborhood or the fact that your sales rep was too young in your view. This colored your whole experience. I know that shopping for a luxury car at many dealers part of what you're paying for is for them to kiss your ass and make you feel important.

It seems like this is the thing you're most upset about, and that's my primary takeaway from your review. Personally I don't need the dealer to kiss my ass or the red carpet experience. I don't really care for the overly pretentious and I don't get incensed by the sight of homeless people. I think in general you should examine your biases and perspectives a little bit in order to understand what you're really mad at here.

You won't buy a Rivian because you feel you are "above" them as a company or as an experience. Your stuff is just stuff, it doesn't confer status one way or another.
I really wasn’t in a bad mood at all from meeting in a park in a bad neighborhood and I didn’t care that the guy was young (he was actually super nice) so you are misreading that there. I was simply pointing out that it’s surprising that a big corporation would not strive to provide a better test drive experience from the get-go; they should at least set someone’s expectations to know where to go, instead of sending them to an address that makes you feel like you must have gotten lost...

Inspite of the above I was like a kid in a candy store and super excited with a huge smile on my face the entire time. Keep in mind I’ve been in Rivian fan-boy mode for 18 months now. I’ve watched every YouTube video 2 or 3 times, I’ve read many of the forum posts here, good and bad and based on everything I saw and read had already made up my mind. We even got solar at home in anticipation of getting the Rivian or similar.

I’ve driven and ridden in many Tesla’s, so my expectations were already tempered via flat out luxury vs utility and doing something good for the environment etc.

And read, the deal breaker at the end was the ride quality not the other observations which I could have probably lived with if the car would have kept the smile on my face when it came to handling and performance, which sadly it didn’t.

At the end of the day though, spending $108k on a vehicle is no joke and I don’t think it’s unfair to compare it to other vehicles in the same price range.

Car and Driver said the R1T seemed pretty dialed in, so it’s surprising that the R1S seems to ride more truck-like than the actual truck Model.
 

jollyroger

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Thanks for the detailed review. The Rivian is not for you and that's fine. You made the same mistake that a few people make - you commented several times about the price and it not meeting your expectations as compared to the BMW X7 which is a premium or near luxury vehicle. The Rivian is not that, and Rivian does not position that way - you will not see that anywhere on their web site.
In fact, the website mentions "rugged" to describe the interior

Rivian R1T R1S Canceled my R1S order :-( Screenshot 2023-10-10 at 8.13.52 PM
 

Donald Stanfield

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I really wasn’t in a bad mood at all from meeting in a park in a bad neighborhood and I didn’t care that the guy was young (he was actually super nice) so you are misreading that there. I was simply pointing out that it’s surprising that a big corporation would not strive to provide a better test drive experience from the get-go; they should at least set someone’s expectations to know where to go, instead of sending them to an address that makes you feel like you must have gotten lost...

Inspite of the above I was like a kid in a candy store and super excited with a huge smile on my face the entire time. Keep in mind I’ve been in Rivian fan-boy mode for 18 months now. I’ve watched every YouTube video 2 or 3 times, I’ve read many of the forum posts here, good and bad and based on everything I saw and read had already made up my mind. We even got solar at home in anticipation of getting the Rivian or similar.

I’ve driven and ridden in many Tesla’s, so my expectations were already tempered via flat out luxury vs utility and doing something good for the environment etc.

And read, the deal breaker at the end was the ride quality not the other observations which I could have probably lived with if the car would have kept the smile on my face when it came to handling and performance, which sadly it didn’t.

At the end of the day though, spending $108k on a vehicle is no joke and I don’t think it’s unfair to compare it to other vehicles in the same price range.

Car and Driver said the R1T seemed pretty dialed in, so it’s surprising that the R1S seems to ride more truck-like than the actual truck Model.
Yeah the ride could be significantly worse for all I know. The T is rated 10/10 by Car and Driver and the S is rated 8.5
 
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BigGreenR1S

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What does it really mean when an audio system lacks details?
Clarity in the sound, having a vocal punch through the mix for example instead of everything kind of getting muddled together. It was loud and had good bass, but seemed a bit muddy. Take that with a grain of salt, it wasn’t bad by any means and is better than the stock Harman Kardon system in the X7. Playing around with EQ might help clean up the sound but I didn’t have time to mess with it.
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