Software Update 2023.42.0 is out (⚠️ UPDATE: OTA fix rolling out today 11/15/23)

[Donald Stanfield]

I hope a) I don't have to take it down to the SC to get this bs fixed, and b) someone is getting fired. F*cking amateur hour. I don't give props to anyone.

That's a great way to make sure you can never keep good employees. Firing someone for making an honest mistake is a great way to make sure you have no employees or worse ones than the one you got rid of. No one else is going to wind up working for you either because they will quit after getting burned out worrying constantly about being fired for the first slip up they make.

If this was willful and deliberate then yes fire that person. If the person responsible for this has a documented history of carelessness then yeah fired them. What you really should want is Wassym to figure out a policy and put a procedure in place to make sure this never happens again. Maybe separate the completed updates to a dedicated terminal and only update from there, or to develop updates on a virtual server and only move them to the real one after testing is done. Whatever, I'm not a developer so I couldn't say exactly.

What I do know is this, people make mistakes. The job of good management is to write policy and train staff on procedures so that these mistakes never happen again. That way next time the ONLY way to push a bad update would be by disregarding safeguards and that would justify insta-firing someone.

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[sccmexpert]

Just got this on my app

For the love of everything good, don’t do it!

 

[ohseedee]

Legacy oems: “And this is why we don’t update software on our vehicles!”

Just trying to add some humor haha… ha ha

Device updates are very very common and have been around for a very very long time. There is no real excuse for something like this this to happen ever unless your process is broken. I cant think of any other time I had an OTA take a device down. Hell my 7 year old microwave gets regular OTAs and I’ve never not been able to warm up my lean cuisines.

 

[SSteveEV]

Just curious, we’re you fired every time you made a mistake? ??

were*

"You're FIRED!"

Sorry couldn't resist; I agree with your above point that mistakes happen and are teaching moments. I'm just going to assume you have an android because mine has been autocorrecting that incorrectly for me constantly lately and it drives me nuts.

 

[ohseedee]

That's a great way to make sure you can never keep good employees. Firing someone for making an honest mistake is a great way to make sure you have no employees or worse ones than the one you got rid of. No one else is going to wind up working for you either because they will quit after getting burned out worrying constantly about being fired for the first slip up they make.

If this was willful and deliberate then yes fire that person. If the person responsible for this has a documented history of carelessness then yeah fired them. What you really should want is Wassym to figure out a policy and put a procedure in place to make sure this never happens again. Maybe separate the completed updates to a dedicated terminal and only update from there, or to develop updates on a virtual server and only move them to the real one after testing is done. Whatever, I'm not a developer so I couldn't say exactly.

What I do know is this, people make mistakes. The job of good management is to write policy and train staff on procedures so that these mistakes never happen again. That way next time the ONLY way to push a bad update would be by disregarding safeguards and that would justify insta-firing someone.

Agree with what you said in general, but what about those that defined and oversee the OTA process? If some low level employee clicked X instead of Y, I agree. Shit happens. But who was the person or persons that designed that X and Y button next to each other without a 2nd pair of eyes in the process, etc.?

Unless it was negligence, I’d give the fat finger a pass. But if this was a process failure I might ask for a resignation at the top...

 

[SANZC02]

But did any of his mistakes result in 100s of millions of dollars worth of automobiles not working?

Very much depends on the circumstances, but I could see one or more jobs being lost as a resonable outcome here.

It is a very visible error for sure, people will be called to the carpet on this. If they were not following the existing release procedure it will be one thing. Once they finish the RCA for this they will be adding additional checking into the procedure.

One thing I’m sure we will see come from this is the first couple of days they will roll out way fewer packages. We probably will not see 1000s go out the first couple of days like we have seen before. There will be a lot more “still waiting” posts in these threads.

 

[DuoRivians]

Device updates are very very common and have been around for a very very long time. There is no real excuse for something like this this to happen ever unless your process is broken. I cant think of any other time I had an OTA take a device down. Hell my 7 year old microwave gets regular OTAs and I’ve never not been able to warm up my lean cuisines.

Yes, Rivian admits they made a bad error and aren’t making up excuses for it

 

[Mark_AZR1T]

I'm in Mexico, feeling fortunate that I did not try to update the truck. I wonder what Rivian would have done for me if they had bricked my truck way down here...

Bryce Menzies has an extra spot on his trailer.....

 

[Nikhiluor]

This will hurt Rivian …I am glad, I had decided to wait for update this time but got a different issue right exact time …”Airbags need service “…

 

[SANZC02]

were*

"You're FIRED!"

Sorry couldn't resist; I agree with your above point that mistakes happen and are teaching moments. I'm just going to assume you have an android because mine has been autocorrecting that incorrectly for me constantly lately and it drives me nuts.

Can I be fired from retirement…?

 

[SSteveEV]

Can I be fired from retirement…?

"Yes"- says my FA team

 

[ohseedee]

Yes, Rivian admits they made a bad error and aren’t making up excuses for it

I think they blamed someones fat fingers. That’s just mean

 

[Jdrexler]

I had the OTA fail at 90% as well, like many others here. I just ended a chat with Rivian, and he instructed me to put the vehicle into a deep sleep mode so it will be ready to receive the OTA fix once it's ready. The plan at this point is to automatically push the OTA fix to affected VINs without any required action on the part of the owner, if I understood that correctly.

 

[JamboF4]

Update failed to install, after reaching 90%. I’m on chat
Center display is blank, but periodically shows the large Rivian logo like the software is starting up. The Driver display shows Ready and gear selector, range remaining.

Do not bother to call Reggie, Rickie, Ronnie or Robbie on the Service chat. Useless. Uber credits were all he could suggest.

 

[s00n]

That's a great way to make sure you can never keep good employees. Firing someone for making an honest mistake is a great way to make sure you have no employees or worse ones than the one you got rid of. No one else is going to wind up working for you either because they will quit after getting burned out worrying constantly about being fired for the first slip up they make.

If this was willful and deliberate then yes fire that person. If the person responsible for this has a documented history of carelessness then yeah fired them. What you really should want is Wassym to figure out a policy and put a procedure in place to make sure this never happens again. Maybe separate the completed updates to a dedicated terminal and only update from there, or to develop updates on a virtual server and only move them to the real one after testing is done. Whatever, I'm not a developer so I couldn't say exactly.

What I do know is this, people make mistakes. The job of good management is to write policy and train staff on procedures so that these mistakes never happen again. That way next time the ONLY way to push a bad update would be by disregarding safeguards and that would justify insta-firing someone.

Agree with all your points.

However is firing someone who makes an honest mistake that gets people killed acceptable? I'd say that's a bit dramatic, but having people drive around with no speedo probably isn't the best idea either.

I guess we'll just let them say "oops, my bad" and move on. At least they're owning it.

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