Re-assigning phone keys

[JRock]

My wife and I recently got new IPhones and for some strange reason, both phones, both key cards and the fob are all assigned to her. I’m having trouble moving my key card and IPhone key over to my identity. Any suggestions?

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[Captain JB]

My wife bought a new iphone and cannot make it a phone key also? I have invited her via email (per Rivians instructions) to share and it just says, cannot invite her? Not good.

 

[godfodder0901]

My wife and I recently got new IPhones and for some strange reason, both phones, both key cards and the fob are all assigned to her. I’m having trouble moving my key card and IPhone key over to my identity. Any suggestions?

For the phone, make sure you are logged in with separate accounts ie your personal account.

Since there are two of you, one is the owner, and one is a driver. Only the owner can reassign keys.

 

[godfodder0901]

My wife bought a new iphone and cannot make it a phone key also? I have invited her via email (per Rivians instructions) to share and it just says, cannot invite her? Not good.

Remove her old phone first.

 

[Captain JB]

Maybe that is the issue….we dont have seperate accounts…just one. thx much

 

[Greg Chick]

The above suggestions worked for me with a new phone. It was not easy, but it did work.

 

[JRock]

For the phone, make sure you are logged in with separate accounts ie your personal account.

Since there are two of you, one is the owner, and one is a driver. Only the owner can reassign keys.

We have different email accounts. Is that not sufficient? Our previous iPhones worked just fine, assigning them correctly. Now, both phones are in her account and I can only move keycards or the fob to my account, but not my iPhone.
Grrrrrrrrrrrr

 

[JRock]

Ok, I’ve stumbled across the answer via godfodder’s suggestion. I assumed he meant different EMAIL accounts, when he meant Rivian accounts. So, I simply logged onto MY Rivian account and was able to separate our iPhones from her account. Problem solved. Weird though, how that wasn’t an issue with our previous iPhones. That’ll have to remain a mystery…..

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