Gen 1 R1T Won't Wake, Won't Unlock, Won't Release EVSE Plug: What's Your Guess?

[SwampNut]

what happens if you cut the power to the EVSE at the breaker?

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[2kwik4u]

I agree the fob is hit or miss for unlock. Just thinking about the scientific method and eliminating variables. Sometime when i am in buffalo we can meet up and you can pair your phone to my truck and we can see if works better. My 2022 R1T unlocks from about 8 feet away with my Samsung Fold 5.

Would love to test some other vehicles and phones. Let me know when you're around and we'll do a thing.

I would REALLY REALLY like to have someone else drive my truck and tell me if the front suspension is "normal" or not.

I have offices in Tonawanda and Silver Creek. Live in Orchard Park, and don't mind travelling. I'll cover beers afterwards!

 

[SolartoEV]

Would love to test some other vehicles and phones. Let me know when you're around and we'll do a thing.

I would REALLY REALLY like to have someone else drive my truck and tell me if the front suspension is "normal" or not.

I have offices in Tonawanda and Silver Creek. Live in Orchard Park, and don't mind travelling. I'll cover beers afterwards!

Lets do it. I have 92,000 miles. There is more noise in the front end of mine than there was when it was new. But not crazy

 

[iansriv]

I bet no one thought of this-12v battery! On a more serious note, Rivian needs a solution for the dreaded 12v issue. It keeps coming up on here every week.

 

[SwaziCAR]

Since you're stuck plugged in, what happens if you cut the power to the EVSE at the breaker? Any response from the vehicle? What does the EVSE show in the app?

Rivian Service had me try turning off the breaker for more than a minute; no response from the vehicle after the EVSE rebooted.

 

[SwaziCAR]

I'll report back after I have any news.

Partial update:

12-volt battery replaced by mobile technician Thursday; vehicle up and running after that.

However, prior to the replacement, the Tualatin Service Center said they wanted me to bring in the vehicle after the replacement so that they could investigate one or more faults they noted in the vehicle logs, including one or more related to the DC-DC converter.

In discussing this, the mobile technician speculated (my term) that something caused the battery to fail so rapidly that the system never generated a "service 12-volt" warning; it's that aspect that the Service Center wanted to check out.

I took the vehicle in Friday and the service center reported that they performed some physical checks on the 12-volt system and sent logs to the diagnostic specialist; they hope to hear back early next week. For the record, I'm NOT holding my breath; that said, Rivian's communication this time around (my fourth instance of the vehicle being out of commission for an extended period) has been very, very good.

Additional note: I took delivery of the vehicle in November 2023; the original battery had a 2022 build date (I didn't catch the month), so it was already a year-ish old before the vehicle even got to me, and about 3 1/2 years old when it died.

 

[SwampNut]

Rivian service can be challenging in some ways, but communication is always very high. More than necessary really, but better than the other way around which is common with most other dealers.

 

[SwaziCAR]

Partial update:

12-volt battery replaced by mobile technician Thursday; vehicle up and running after that.

However, prior to the replacement, the Tualatin Service Center said they wanted me to bring in the vehicle after the replacement so that they could investigate one or more faults they noted in the vehicle logs, including one or more related to the DC-DC converter.

In discussing this, the mobile technician speculated (my term) that something caused the battery to fail so rapidly that the system never generated a "service 12-volt" warning; it's that aspect that the Service Center wanted to check out.

I took the vehicle in Friday and the service center reported that they performed some physical checks on the 12-volt system and sent logs to the diagnostic specialist; they hope to hear back early next week. For the record, I'm NOT holding my breath; that said, Rivian's communication this time around (my fourth instance of the vehicle being out of commission for an extended period) has been very, very good.

Additional note: I took delivery of the vehicle in November 2023; the original battery had a 2022 build date (I didn't catch the month), so it was already a year-ish old before the vehicle even got to me, and about 3 1/2 years old when it died.

Final (?) update:

Following the 12-volt battery replacement on March 5, the vehicle has been at a Service Center for 13 days. After some back and forth, including one visit to the Service Center to demonstrate that I still care, I got a message this evening saying I could pick up the vehicle. The message included this:

"[O]ur engineering team [to whom the issue had been escalated] determined it is indeed firmware related and they will implement a fix in a future OTA update. The issue was related to the BMS staying asleep during the wake cycle."

(As a reminder, the vehicle was plugged in with a 70% state of charge when the 12-volt battery died.)

I don't really expect to learn any more tomorrow when I pick up the vehcile but, if I do, I'll pass it along.

 

[Dark-Fx]

Final (?) update:

Following the 12-volt battery replacement on March 5, the vehicle has been at a Service Center for 13 days. After some back and forth, including one visit to the Service Center to demonstrate that I still care, I got a message this evening saying I could pick up the vehicle. The message included this:

"[O]ur engineering team [to whom the issue had been escalated] determined it is indeed firmware related and they will implement a fix in a future OTA update. The issue was related to the BMS staying asleep during the wake cycle."

(As a reminder, the vehicle was plugged in with a 70% state of charge when the 12-volt battery died.)

I don't really expect to learn any more tomorrow when I pick up the vehcile but, if I do, I'll pass it along.

I'm sorry you were put through this, but I love these situations where Rivian can actually make edge case improvements to their software. Especially in situations where people might end up stranded.

 

[Zoidz]

@SwaziCAR - Thanks for the update! If it's any consolation, your pain may help others.

 

[SwaziCAR]

I'm sorry you were put through this, but I love these situations where Rivian can actually make edge case improvements to their software. Especially in situations where people might end up stranded.

@SwaziCAR - Thanks for the update! If it's any consolation, your pain may help others.

I can't claim any real pain. That said, if it had happened two nights earlier, I'd have been SOL, as I was camping at the end of a dirt road, 15 miles past cell coverage and 125 miles from a service center. That would have been a fun interaction with the call center (after walking/hitching into cell coverage).

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