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Didn't know that was an option, but I'll give it a try.

Problem resolved. Conner, mobile Rivian tech, showed up this morning and replaced the 12V battery in the frunk. He texted about 30 minutes beforehand and spent about an hour and 15 minutes replacing the battery and checking the other systems. Conner was very professional and knowledgeable. I...

That's good to know.. If Rivian had insisted on towing the vehicle 3 hours to resolve the issue I would certainly give this a try.

Here is an up date to my update issue. Today Rivian did some diagnostics and determined that the 12V battery has an issue. They are scheduled to replace it at my home on Wednesday. Fingers crossed this resolve the problem. To Cancerdoc, yes the car was plugged in and charged to 70% before the...

yes, both the key card and FOB with no response.

I did the update automatically at 4:00AM this past Friday on my 10,000mile R1S, went to get in the car Saturday and the doors would not open. No response to the key FOB either. The update window on my phone suggests the update made it to 19% and stopped. The call center is recommending a tow to...