I wasn't watching closely. I was inside upstairs but I swear I heard a drill at one point. The main reason they were out is cuz the firmware is stuck and I can't update it and the side view mirror doesn't work, they couldn't fix either. :(
They just did mine and they stuck what looked like a bolt cutter in-between the trim and cut the clip. Better to be safe but wonder about rattles and or damage to the trim.
They are giving me the option to simply return the truck. Not gotten R1 Shop access yet and don't know how long it would take and if I'd still have the 7 days on a new one. It's tempting to try again but with all the issues and the removal of options/features I'm not sure what to do.
The service center told me that a buyback had been started but they had nothing to do with that and someone would contact me. I've not heard anything but they did send an "Welcome to the Rivian Family" email.
They just sent a "Congratulations on your R1T reservation!" email without contacting me. Not sure what my options are. Thinking I should take the out and just get the money back. :(
Not sure about the lemon law as the truck is functional. Although, after getting it back, the the right side mirror no longer moves. It's also now stuck with a failed firmware update that will not let me restore saved seat and mirror settings.
They did give me a new loaner that had never been...
They had mine for 2 months to fix a list of issues, including paint. Now getting ready to do it again as some issues were not fixed and more were added. Issues were there from day one but they would not do a buyback.
If you can do a buyback what about the original lower price for the truck that...
That is cool. How long do the dies last?
If Rivian hangs around long enough, maybe we'll just be able to order parts, if somebody really wanted them. Like I said you can't see them. It just looks like they're missing when you go up there to clean the glass or whatever. If they asked I would...
I think they should as it looks like something's missing when looking at the same type of connection on the same vehicle. I wonder if it's something they just stopped including, like the power outlet in the front trunk, etc. I'm sure they figure no one's going to be up there looking at it but...
Finally drove it today and the firmware is stuck failed, installing. Message says I have to call support.
Can no longer can recall seat and steering positions. Says they can't be recalled until serviced.
The passenger side view mirror can no longer be adjusted.
I can make manual adjustments...
It's pretty disheartening and I've been stressing about it all weekend. Wondering what they're really going to end up doing now that they've added more damage. For whatever reason I keep having bad luck. Just like when they forced me to pick up the truck in San Francisco which I wasn't planning...
Picked up truck on 9-25-2022.
Truck had known issues. When I asked that the issues be placed on a due bill the manager told me Rivian did not do that and not to worry, Rivian would take care of it, they wanted me as a lifetime customer and would even get me another truck. After I found more...
They said they were open to other options but then basically said they're not allowed to order anything really, just spare parts.
I went ahead and had them add the spare tire and lift kit but they brought it today and some issues were fixed, others weren't fixed and new damage has been added...