I had this same problem shortly after mine was delivered. I could manually close the door and it would work some times and not others. Service replaced a clip and it has worked fine since then.
I had my guide call on Friday and I received the email about the 8 step process today. I can't complete the process yet because I am waiting on a pre-approval letter from my lender. I didn't think about get that already. Hopefully, I will get the letter tomorrow so I can finish up the process.
I am not sure when you are leaving DC, but if you know when you are going to be at Monticello, I would love to see it. I have a May/June delivery and I still haven't seen one in person. Congratulations.
I checked with CS as well and they said the invitations had not gone out, but LE reservation holders would get priority if you were in the designated radius. But they didn't know what that radius was.