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Instructions unclear; my car just ran me over at 70mph on the freeway

Just to be clear, you cannot just turn on the heat to precondition. It has to be a scheduled drive, and using power from the charger to maintain range has to be enabled. Turning the heat on manually from the app is not enough. Yes it sucks. Yes it's convoluted. Yes we all want a "precondition...

You asked for an answer to your original question, not for feature requests. We all agree with you.

Pulling power from the plug preconditions the battery WHILE warming up the cabin. This has already been explained to you.

To be fair, this isn't how warranty service is handled by other automakers. Dealerships are franchises and request X hours of labor rate from the automaker in order to repair warranty work. The automaker then approved or amends the warranty request. Individual shops can definitely make ends...

If you are claiming you should not have to pay for the alignment that needs to be completed as part of FSAM-1507, then I agree with you. If you are claiming tires are considered "parts" in this regard, you are wrong. As far as I can tell, the service center is stating an alignment is useless to...

This is my take as well. Could the hub issue cause extra tire wear? Yes, definitely. Could a bad alignment from the factory cause extra tire wear? Absolutely. Will any mechanic just throw in a set of four $500 tires for the hell of it because you asked nicely? No way. If we had perfect...

You're asking them to drive and align a vehicle with an unsafe condition (lower than minimum acceptable tire tread). If I were them, I would 100% refuse to align and test drive a vehicle with tires in such a condition. They're 100% correct that aligning a vehicle with <2mm of tread is a waste of...

So what's the problem? They completed the work you asked for, and did not complete the work they recommended that you did not want. What is the issue? I don't know a single mechanic who would let a vehicle leave the shop with 2mm of tire wear without making it very clear you're driving on...

I don't know what you expect from a 7,000lb vehicle with 850hp ...

Unfortunately, only the newer RAN charging units can support non-Rivian vehicles. I don't know if Rivian has updated their charging map to show non-Rivian compatible units, but you're looking for sites like Joshua Tree that have the much taller v1.5 chargers. This is similar to how Tesla v1 and...

Let's all slow down a bit here. OP claims Rivian has "failed to repair" their vehicle. The screenshot of their chat with service shows the service department RECOMMENDING the tires be replaced before checking other issues. Which is it OP? Also, tire wear is explicitly not covered under your...

Last appointment I scheduled was back in December for a charging error. Before the phone support folks were able to escalate it since it made the car undriveable, it was auto scheduled for a mobile appointment in March. They claimed the service center appointments were booking into April at that...

Bay Area appointments are about 3-4 months wait for scheduling, then the service center tells you when you arrive for your appointment they won't even get to diagnosing your issues for another few weeks while it's parked in the lot.

What does this mean? Did you file a service request?

You're the exception here, I assure you. My DPM loses 2 to 3 kWh a day

they cost the channel $0 to make, any revenue at all is profit. If a single video goes viral, they win. It's not hard to see the angle here (and also how awful content creation is already becoming as a result).

I think it's pretty obvious they're just trying to get views for monetary gain. This is par for the course now.

You're lucky you live in an area with far fewer Rivians on the road, that's all it is. Here in the Bay Area we have two service centers, soon to be three. My critical charging error was "escalated" from a 4 month wait for a MOBILE appointment, to a one month wait for a service center...

It's not that straightforward. Lots of these homes haven't changed hands in 10, 20, 30 years. That means, because of prop 13, they've been paying a fraction of the property tax they would pay if their homes were accurately assessed at market values. Some of these homes are assessed at $100,000...