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I haven't seen any need for car wash mode so far. I do what I've always done in a car wash and check my windows are up, then I just stop when the attendant says so and shift to Neutral using the shifter and off I go. I haven't seen any need to fold the mirrors so far as this truck has plenty of...

This is correct--I updated yesterday and tried both while driving. The chime worked when the car in front of me drove away, but nothing happens when first in line and the light turns green. They didn't say it would work with lights, but I was just testing anyway, cause everyone likes a good...

Well hell, I learned something new today…thanks! I really ought to read that whole manual… This will help me greatly as my phone and PaaK still don’t always seem to respond quite as quickly as I’d like—which seems to correspond to times when I’m standing in my driveway in the rain/snow...

Looks like there are a fair number of chargers available and compatible in the LA area based on the Rivian app. I filtered for only Level 3 and only Tesla and Rivian chargers. Each of the green dots is a compatible charger. They don’t all show the thee lightning bolts just because of screen...

RESOLUTION (Hopefully!): Well, I finally got my truck back! So far, so good. It is fair to say I have little confidence left at this stage though, so I drive it with the feeling I am waiting for the next issue to arise. That being said, the SC staff did an amazing job of keeping me in the loop...

Correct--the front doors do. The system they came up with for the back doors needs to be thrown out and re-engineered. Consider in most cases, (just a generalization here...) the ones likely to be in the back seat for a family are kids. If there is a legitimate emergency with electrical failure...

Maybe…I owned 2 LR4’s in the past and they were absolutely awesome vehicles. I had no issues and took both of them off-roading regularly as well. I kept hearing from people how bad they were, but never experienced that. I’m sure there are Rivian owners who have had far better experiences than I...

SERVICE CENTER UPDATE: I got a call from the SC manager here, who has been very good at keeping me informed of any and all steps taken, even if nothing has happened on a given day. They have a specialist on site now who has diagnosed the root cause failure to the rear drive unit. That unit...

I did. This is one bright, shining part of the saga--Enterprise Car Rental has been amazing throughout. I got the big truck I mentioned in the OP, then swapped that out for something more driveable just before Christmas down in SoCal (shortage of almost everything due to week of Christmas), and...

Nope. Turns out having this level of failure the Saturday before Christmas is bad... Vacations, and holiday closures in the middle of each week for the past two weeks have hampered their efforts to even diagnose what happened and what is actually broken. So, today there is supposed to be a...

My confidence in any longer-range driving is really at rock bottom at this point. Out of curiosity, were you using RAN chargers each time, or any specific brand, like EA or EVgo?

Agreed. The issue for people to watch out for is using chat prior to any ticket being created. So, when I had this issue, and was calling and chatting with Rivian RA, there was no service ticket or request created yet, so there was nothing they saved those chats against. My future self will...

Agreed on this generally, but I also was told by Customer Service that the chat sessions are not saved between you and Roadside Assistance. Not sure about Customer Service, or if they are different. When Rivian Roadside Assistance told me they had confirmed my windows were sealed, that was via...

I hope they make it right too. So far, no answer from @Rivian here on the forums, and I got a generic response from my Rivian Guide to go to the app and fill out a form. I can’t even get a name or email address to start with.

Thanks! Maybe the handles will get a redesign…!

Fingers crossed this one follows a similar track and nothing else goes awry!

Yeah, the service request title used for this entire experience was "Infotainment Error". Seriously? This had nothing to do with Infotainment at any point. I even called Roadside Assistance again late that night to ask why the entire battery failure wasn't written up and the guy told me it was...

Compromised for sure at this point. How do I regain any confidence in the truck to take it farther from home knowing the level of reliability I have had, and the lack of any ability to actually provide roadside assistance if you are not near an Uber service location? At a minimum, I would expect...

I was thinking the same thing. I told the first RA rep that I was at RAN Charger C2 so that would be captured as well for exactly this reason, but was it captured..? Nope...

Hey @Rivian... Had an abysmal experience on a family road trip from Reno area to SoCal for Christmas, and I am still in the middle of the experience. I have a Gen2 R1T with 4k miles on it, so really new. I have road tripped it a few times to NorCal with no issues at DC fast chargers, and I have...