Best bet is start a chat in your rivian app and they will get back to you fast.
I had an error and they asked me to do both soft and hard reset. But let them guide you so that you uplaod the error code to them in real time while you are in the chat.
Thanks for all the replies. I wonder how much of an upcharge tesla does for non membership? I wish that current tesla owners are automatically "members" to get the discounted pricing lol