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Customer Service told me that. If I put in an a battery on my own, and anything happened after that and they traced back to the battery, it would not be covered. As you can tell there is a huge flaw in how the batteries work. So next time something happens, what do you think they will say?

Evidently not. Or trust me we would have already done it.

That does not work. You can jump the batteries, but if they are dead, it will not actually let you put it in drive and go anywhere. This is not like an ICE car.

I had the exact same thing happen to me. Unfortunately I work at a car dealership. We jumped it, opened the hood and tried to charge the 12 volt batteries. They were dead. After 3 days of trying Rivian still can not tell me when they can come out and replace the batteries. And if I change them...

Well at least they came out. Been waiting 3 days still trying to find out when they will come out.