Is this what they had you do for a hard reset? I have the same exact issue you described.
Full reset
Hold the far left button on the steering wheel and the emergency flasher button for about 15 seconds. The entire computer will restart.
Did putting on 20s or 21s solve your issue? I'm having the same issue with 22s as everyone else and it seems the only thing the Service Center wants to do is keep charging me $160 to balance the tires over and over with no improvement.
If you are still looking, I've personally used Dent Mechanix in Manville for two of my cars and the owner there (Doug) does all the work himself and is an absolute magician with PDR. For some context, last time I was there he had a vintage Ferrari in the shop that he was fixing some hail damage...