I'm a business owner myself, and I know you have to disappoint (SOME) customers all the time. But their actions toward current reservation holders is betrayal.
To earn back my trust, they will need to do some (maybe all) of these things:
Explain who made this decision and why.
Offer an...
Does anyone have details on the mechanism that is used to move or adjust the second row of seats to access the third row? I'm hoping it's an elegant approach that requires little effort so that children can load themselves into the third-row.