Also, so many people who complain like this, never open a ticket...they just send random e-mails to Rivian..
I've never once not had a ticket request responded to almost immediately.
Welcome to the world of Wall St Bets my friend...
Also, Rivian isn't on here, but they surly have people watching. Some participate on the Rivian Reddit, but I can't stand Reddit, so I only hear about that here.