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I've openly stated in the past and present with multiple manufacturers that they would benefit from having some weekly transparency and technical clarification dialogue with it's customers. IDK what's going on in the heads of individuals running the customer experience but I sure hope it gets...

https://www.theverge.com/2022/6/3/23153504/right-to-repair-new-york-state-law-ifixit-repairability-diy