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  1. Old and new….

  2. Your Rivian Guide Experience- Meet Expectations or Less Than Stellar? (Knowledge, Helpful, Responsiveness?)

    for clarity - i'm the buyer. anxiously awaiting your apology. cheers.

  3. Your Rivian Guide Experience- Meet Expectations or Less Than Stellar? (Knowledge, Helpful, Responsiveness?)

    Rivian is a publicly traded company, not a hippie commune. The shareholders expect them to have a NPS and care about it. Don't worry.. you'll get that cake eventually:

  4. Anyone had success getting a new guide?

    This is a text based forum... which requires reading. Where exactly did you read I spoke with my guide?

  5. Your Rivian Guide Experience- Meet Expectations or Less Than Stellar? (Knowledge, Helpful, Responsiveness?)

    It's been 12 days since I first contacted my guide to process an owner transfer. I've emailed twice since then. I've called support 3 times now and told them my guide has never responded to any of my emails. I called support again tonight asking to have a new guide assigned and they just read...

  6. Anyone had success getting a new guide?

    It's been 12 days since I first contacted my guide to process an owner transfer. I've emailed twice since then. I've called support 3 times now and told them my guide has never responded to any of my emails. I called support again tonight asking to have a new guide assigned and they just...





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