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Mine was terrible. Seemed like a soccer mommy who had no knowledge of automobiles and no training in customer service. Nice enough, though. Just not very effective.

I opted to receive my deposit back from Rivian and I have been waiting since March. The only response I get it that "our teams are working on it".

I'd say you got lucky. Looks like relatively minor problems. And I emphasize "relatively".

Yu have to pay for the vehicle prior to seeing it but you don't have to accept it. In which case, you either wait for another truck or wait for a refund

They would not let me even look at the vehicle prior to paying for it, even though it was sitting on the lot. That sounded fishy to me so I walked away. It is really too bad because I was so excited for this truck after 3 years waiting.

It will take months to receive a refund if you decide to return it in the 7 day period.

Wow! Horrible.

They are clearly having problems with the wheels. They can't provide spares for vehicles is an indication. I assume the manufacturer in China is putting out junk.

In your tour of the factory, were you able to identify any particular factor that is resulting in such poor quality control? I have been to several vehicle manufacturing plants and it would be good to be able to compare the processes.

Stupid design for anywhere it gets hot.

These are not economy cars. At this price point the QC should be on par with other $100k vehicles. Slow down production and get it right.

It's a flawed process and one of the things that need to change.

It's easy and very accurate to check the toe settings yourself if you are willing to take the time and be meticulous. You have to build a "string box". We do this for track cars. It is more accurate than a Hunter rack.

At least you can follow it in the rotation!

The best part of buying used is that you get to see it and drive it before you pay for it. Just like a normal vehicle.

How long does it take to get the money back that you wired them if you refuse delivery?

What is the rationale for the process of requiring payment before the buyer is able to see the vehicle being purchased? Why not allow an inspection and test drive prior to purchase? Combined with the fact that customers are not allowed to see the service center, and the long wait times to get...

I have a hard time understanding why so many tires would have "high" spots that need to wear down? I have had many cars and many tires and have never heard of this. I wonder if the issue may be with the wheels? Maybe that would explain the lack of spare availability?

Generally the "max" psi listed on the tire is correct for a truck this heavy.

I think the quality control issues are going to get them. The faster they try to produce vehicles, the more call-backs they get, and the Service Centers are swamped with major repairs. Way too many vehicles are leaving the factory and needing immediate service. Fixing the vehicles at the Service...