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Just picked up the vehicle this morning. It was in the body shop for 6 weeks exactly. Total repair costs was over $25k. European Motor Car Works in Costa Mesa (Rivian certified collision center) was great. Very responsive and professional and they did a nice job on the repairs. Still need to...

Reviving this thread…..long story short, R1S is still in the shop. Fortunately it was drivable after the accident so I just took it in about 4 weeks ago. First delay was a backlog at the Rivian Certified Collision Center (European Motor Works). They expected to get the vehicle in November...

My wife got sideswiped this morning and the other driver got pretty much the entire passenger side. Fortunately cameras recorded the entire thing and it’s clear that it is the other party’s fault. Just want some insight on what to expect for others who have had collisions. PS- ignore the blue...

So just picked up my vehicle from service this morning. Thankfully they did the right thing and realigned my vehicle and did a goodwill replacement of the tires along with a rotation (putting the new tires up front). Overall much happier with this service experience (time involved and quality of...

Mine is in for service now. And yes, they are doing what Tesla does and preventing most app activity while vehicle is in service.

From my experience dealing with the service center and corporate they are as slow as molasses. Good thing is that you live in CA and we have very customer friendly lemon laws. If your vehicle is in the shop for a cumulative (not necessarily one visit) of 30 days within the first 18 months or...

Cold tire pressure is 48psi It just does not make sense if the alignment was done 3000 miles ago and when I looked at my paperwork they measured the tread depth at 7/32” at that visit. No potholes, no curbs, no off-roading. If it truly is the alignment that is the culprit then 2 possibilities...

All purpose, low ride height, moderate (previously soft), high regen Alignment was “supposedly” done by Rivian service center after my car had to be dragged out sideways (by Rivian roadside assistance contacted tow) from a parallel parking spot when my car bricked back in November.

I have had excessive tire wear of the rears on my quad, large, 22”. Drive 99% on all purpose, low, moderate (formerly soft) Alignment was done by Rivian Service when vehicle had 3000 miles on it. Now at 5800 miles rears are toast with the outside edges on both sides completely bald and the...

+1 agree with this fully. My service center (Costa Mesa) at least gave me a number to text directly. Although it may not be as efficient, at least there is a log of the conversation.

Finally got the check after sending an email to demands@Rivian threatening with a small claims suit if I did not get the check by the end of February. Lo and behold it shows ups this last week. It’s been 6 months since I took delivery. not a way to treat customers. Again, like I mentioned in my...

So Costa Mesa service did the right thing and had the regional manager who was on site Venmo me the reimbursement. Unfortunately, he now has to deal with getting reimbursed from Rivian.

So on a separate note, when my vehicle was in for a HV battery replacement back in November I was told by my service advisor that they would reimburse me for a vehicle detail up to $200 since they were not able to get my vehicle cleaned up for me after the long service visit. Long story short...

Long time lurker here on the site. Took delivery of a White R1S back in August 2023 and have had a very frustrating experience with multiple things. But probably most frustrating is trying to get a refund back from Rivian for an overpayment made during the vehicle purchase. To summarize, I was...