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I ended up taking delivery on the original date! The VIN email was a mistake and they never meant to send it. Customer service has been way better since I got my R1T. Not sure what changed but hope it stays like this

Thanks everyone. I put in a ticket to be included in my already scheduled service appt. FWIW the noise did stop and it went back to quiet charging. But since I can't hear it from inside my house and I charge it after midnight I have no idea how long it went on for or whether it happens every...

This is my first EV so I have a lot to learn. I've only ever charged my R1T with the Rivian home charger and usually it's pretty quiet. But tonight I walked into the garage only to be greeted by this sound coming from the rear between the back tires. It's so loud and it goes away when I remove...

I'd like to say I'm excited about Safelite being able to replace Rivian windshields, but the one in my city is god awful. Every time I've gone it's has been a disaster. I live in CO where it's likely I'll have to get mine replaced at some point. The last time we went to Safelite was for our...

I've prepared for this

This is the way I feel. I've been in tech for over a decade - both startups and large companies - and have pretty much seen it all. Been caught in layoffs a couple times myself and it sucks every time. From the outside looking in, Rivian is a classic story of a company that grew too large too...

Yep, Rivian today confirmed they aren't ready but didn't give any sort of timeline

I got an update this morning. After scheduling a guide call and getting ghosted again, I did get a text back from someone on the team. They said my VIN was still the same and the truck is still getting delivered on the 29th. To which I asked how that was going to happen if my appt was cancelled...

Now that we're in 2024, has anyone in CO successfully done this? I plan to ask next time I'm able to reach one of the guides and I'll update the thread if there's any info

I'm really sorry you're also having a bad time. You'd think that if you're in the purchasing steps you'd get a better SLA than if you're still preorder. I have a feeling it's a FIFO situation which is causing frustration for those of us who need answers quickly, especially those relating to the...

No, it still exists but doesn't guarantee someone will call you. This was from the last time I tried. It was right after they sent the email about stopping production on the interior I wanted. They wanted me to confirm my order by a certain date, but had no timelone. They just said it would be...

I'm trying not to freak out too much. Right now there's no VIN because this one was unassigned. Hoping it gets sorted soon, but in reading some of the threads from others it seems like their guides were proactive in communicating and my experience has been the equivalent of screaming into a...

Ah gotchu. I'm sorry for poorly assuming what you meant. What kind of post-delivery body issues are you worried about? I've primarily seen issues relating to build and paint that weren't noticed at the time of delivery. Are there more things happening?

Glad your delivery experience went well but that's not the case for everyone. Assuming your issue is my account age, a lot of us are longtime lurkers that haven't had a reason to post / create an account. It's one thing to be ghosted by your guide when you're still in preorder but when your...

I've never heard of a delivery specialist. Do they work right out of the delivery centers? I would love a single person to ask questions to that actually gets back to me. Almost every time I get a response it's from adifferent person and they round robin within the team, but problem is no one...

I'm so happy to hear about a Denver delivery that went well! Congrats! My order got cancelled and all I got was a generic email. No one from Rivian bothered to reach out so I don't know if it was even in route to Denver ? How was your experience with the West Coast guide team?

What guide team do y'all have that you can get through to someone? Mine takes DAYS to get back to me. Every time I call it does right to voicemail. Text and email also take forever. I still never got any correspondence from the guide who was assigned to me. West Coast team sucks and I'm not...

I don't even know where to start. I was getting ready to finalize my loan and out of nowhere got an email with this. Nothing from an actual person, just this generic email. I'm feeling so defeated and though it says the VIN has changed it doesn't appear I have a VIN right now. It would have...