Second this. The Memphis SC called me last week for this drain plug replacement and they came out on a mobile service this Friday. They also torqued some bolt on the visit.
According to a service center technician, the recall involves a software-related issue that cannot be updated OTA because it is tied to the module. For affected vehicles, a physical headlight module with the correct programming is prepared at the service center and replaced during mobile service...
IMO it is crazy for any car-makers to design an EV without a proper frunk. Who wants to store things on top of a car or on a hitch-mount cargo carrier when they can fit them in the frunk? Yuk!
I was an early reservation holder for the EX90, but I canceled it after seeing YouTube reviews of a real EX90. Sure, it is an EV, but where is the extra storage because of an EV? The frunk on EX90 is a joke, and the trunk is no different from a minivan. No matter how much it is priced at, it's...
that’s horrible! Sorry about what you have experienced. it sounds like lazy staff on top of poor handbook. I hope things will start to go well with you after they escalate your case.
I would blame Rivian’s handbook but not the staffs in the SC. Maybe certain SC has the experienced staffs who don’t follow the handbook but their gut’s feeling, which resulting good experiences to those peers.
Update:
Got the repair done last week. They took care of both the Bluetooth key access issue and the rattling noise issue from the front dash. Shout out to the staff there at Memphis SC for being willing to listen to the tips from this forum instead of sticking to their handbook. For others...
Thank you! I know you said it took a few hours. As I live very far away from Atlanta but I sometimes travel there, may I ask how many hours it took to install yours? Thanks!