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We have a brand new R1S. Alexa worked the first day and since then hasn't been working. I can confirm other internet services work (maps, spotify, etc.) but Alexa just says "Can't connect." I'll give the soft restart a shot, but it seems like that's hit or miss. In our case it certainly doesn't...

The west coast service center manager I talked to did say this was regional as well. He said the guides in SoCal were (all?) gone at a minimum, but there were still some guides remaining in IL. It seems all guide inbound messages are being either redircted to the smaller guide team or service...

Same. My first guide was completely unhelpful/unresponsive. I called the general line and they re-assigned me to a new guide (after asking nicely a few times, they said it's not common practice) and the new guide was great...night and day difference from the first. It was a bummer when I learned...

Nope. Not is SF. The delivery manager told me today that their phones are still not setup to accept inbound calls after all this change. You have to txt them and ask them to call you.

Mine is #430XX R1S Adventure Quad Large. VIN was assigned about a month ago, expecting pickup in 2nd week of May.

My guide name/email, txt and cell all still show in the portal too. But the emails ended up getting auto-forwarded to the service center and/or the guide(s) in IL.

After being re-paired with a very helpful guide a few weeks ago, I learned today that as part of recent reorg's at Rivian the guide teams are no longer. My messages were replied to by my local service/delivery center who confirmed this to me. They said that they now handle all pre-delivery tasks...