Don't own a Rivian, but we also went with the Chargepoint and it has been rock solid since we had it installed in 2020. We went with the plug-in version with a NEMA 14-50 plug on a 50amp circuit. Highly unlikely we'll be moving any time soon, but the plug in option allows me to take it with me...
Current situation in Virginia:
Demo order confirmed 3/18
Customer Service ticket opened given the statement on demo vehicles not being able to register in VA
I get a call from Sales rep this morning stating they cannot sell to me in VA but will check with manager on this use case, awaiting call...