I'm a software/hardware engineer and engineering manager in my professional life. I've been very pleased with my Rivian -- hardware and software. I've driven over 9000 miles in 8 months of ownership of my gen2 R1S. I've done one manual software reboot. I can think of some improvements ideas...
Hmmm, the Buttonwillow location I go to (I just went there 3 days ago -- 20673 Tracy Avenue, Buttonwillow, CA 93206) has 9 RAN chargers, including one pull-through for a Rivian that is towing. And this location shares a parking lot with a row of Tesla chargers, 3 Chargepoint chargers, as well...
I drive roundtrip between San Diego and the SF Bay Area regularly. I use RAN at Buttonwillow and Santa Nella. I like both charging locations because of their clean bathrooms, amenities, and safety; I prefer to use RAN and support the Rivian brand and Rivian solutions; I have referral credits...