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You make a compelling argument, I would agree that I should have at least first checked their website's customer service and will do so momentarily. Having said that, let me ask you this. Would it not be wise for an unknown business such a Rivian to give equal importance to all their information...

No, I haven't. I would check it out. To be totally honest, I'm kind of reconsidering if I should buy this vehicle or not. It's the first two vehicles from the brand and if that was a sample of what the Customer Service would be like then I'm not interested, sorry.

Good day everyone. The image below shows the chat I had with the 'RivianOfficial' account. My first two questions were on Friday 9th April 2021 and the third on Tuesday 13th April 2021. After I sent the second question and saw that 3 days had elapsed without a reply (the chat, however, was...