No i've been texting with their CS and they have been responding, but they have dug their heels in with the rudest rep. I can't get past him to speak to anyone else and I think he just does not understand. It's the easiest fix, just send the missing wire loom to connect from their unit to the RS1.
I'm posting here to (1) see if anybody from EV Base is monitoring and (2) as a heads up to My Rivian Bros.
Has anyone had the misfortune of dealing with this group's customer service? They are extremely rough and rude and are not capable of enunciating words.
My issue is so simple yet now I...
Just need a clarification.
WIll this be available for 2025 Gen 2s?
Also, is this "option" transferable at sale, or would the new owner need to enable it again on their dime?