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That's the one! Every passenger I brought along to experience it, could still hear it for a few minutes after getting out of the car. Idk what frequency that is, but it's pretty gnarly. I insisted it was not only a health risk, but a major safety risk since it distracts the driver. First SC...

Is it painful enough to leave you with ringing ears? If so, then I'd ask the service center to go for a ride with as many of the techs as they can to experience it. The first service center I went to, initially 'couldn't hear it,' except they never took the car off their lot to extensively test...

If you have the option, take it to another service center. Maybe your service center is too busy so they bullshit on your request to close it out. My adapter also smells the same and never had an issue. I had to push it pretty frequently before they actually assigned someone to probe around the...

no break squeal, was a faulty front drive unit and it was replaced.

That and there is a mileage limit to the loaners (although I don't know if they would actually care, we still adhered to it). If I recall correctly it was 200miles daily, which for our daily trips up through Vancouver, Oregon, etc.. and back greatly exceeds it. Having a loaner for 4 months...

I did not. I was aggravated that they stopped giving me updates and started brushing off most of my questions. In my case they asked me to give them a chance to salvage the situation and offer me white glove service, and then proceeded to ignore most of concerns. When I brought up Lemon Law...

1). What would it replace? (Existing car) R1T 2). What were you planning on getting before you saw this? Ioniq 5 N or Ioniq 5 XRT. Funny turn of events, I am now about to lease a Ioniq 5 after turning in the R1T. Maybe once that lease is done, R3X will be out.

Before a charging component was replaced, it would sometimes stop charging randomly when I was using a DCFC. Also would at most charge at 1/2 the max rate regardless of conditioning.

I did have to persist a bit for the buyback conversation to go anywhere. I had to call customer service a few times and request escalation for a buy back. The first time the service center actually paused my buy back unprompted. Every time I spoke with non-service personnel, I heavily...

I had to screen record from the rivian app since there's not way to export, but here you go. Hopefully it shows. It would keep making a constant high pitch noise regardless of speed, during both regen and acceleration. Not the normal motor whine.

It was installed offset and with a slight angle (larger gap on one side and bigger gap on the back vs the front), it would cause dreadful wind noises at high way speeds. Here are the left/right side pictures combined.

You should see the Rivian facebook groups. Every week someone posts a meta AI generated image of what they want to see Rivian release. It's usually some fastback, very not adventure looking vehicle, and the backshots include an exhaust that you'd find on a charger lol

Yep it's attached to the service records. I don't know when they updated the app, but now we can finally click on the attachments and preview it beyond a small thumbnail. I can play it but I don't see a way to download to my phone, but I'll try tonight. If anyone has similar issues, this is...

yes!!! After the moon roof was replaced, the white headliner was full of greasy smudges. I had to ask multiple times to get it cleaned, and in the end there was one spot that had a grease stain that wouldn’t come off. I don’t mind wiping things myself, but shop dirt in the white interior was...

at some point I did get demanding and a bit of a brat, I won’t pretend I wasn’t. Especially after the 3 month mark where I was told I was being nitpicky and given ultimatums and then two weeks later of pushing, serious issues I kept getting told didn’t exist were found. Sr management asked me...

I think it’s a matter of expectation or lack there of. I know what to expect from Toyota or Subaru. And while I don’t feel inclined to do so, I still see the occasional post in the Subaru Impreza forum about lemons and service experiences.

for the bigger post I wrote it on word first and the proof reading feature suggested those edits for clarity. Is that really an issue? And I decided to post it now to share an experience that didn’t seem cut and dry. Rivian isn’t a legacy auto maker, I think it’s natural to want to share...

while it was happening I actively posted on local Rivian Facebook groups asking for advice. That was a mistake I didn’t want to repeat. The replies there were 40% “my vehicle has been perfect, something doesn’t add up”, 40% trolling, 10% calling me names, 10% genuine advice (which is where I...

happy to provide any proof required to admins or something for verification. Some of the documentation has employees identifying info which I won’t publicly post for obvious reasons, but I guess I could remove identifying information in any of the screenshots. At least if there’s interest I can...

The techs clearly had deep knowledge of the vehicles and were able to quickly diagnose the issues... once they had the time to really investigate. So maybe it is just a capacity issue? I got the sense that this could be affecting how service tickets are triaged — with a tendency to assume many...