Search results

Oh man, I’m sorry. There is so much I love about the vehicle but between the “service” and failures in tech, it’s very disappointing.

thanks. If USAA seems like they are going to give in, then I will probably hire someone.

Yes, I have tried this with no success.

Thanks. That is a good idea - I'll start doing that when I get it back from the repair shop. I'm hoping my insurance company pushes harder but so far no luck. Hiring a lawyer may be the next step.. No witnesses and I called the nearby businesses to see if they had video and no luck.

USAA. They are doing their best but with a unclear police report and the other party having a lawyer (and refusing to make a statement) there isn't a great path forward.

Agreed.

No, I get it. I for sure appreciate you asking the questions. If there is something I missed, I definitely want to be made aware! Re the guides... I wouldn't be upset if it wasn't "sold" to me differently. He was very "call me anytime, with any problem etc etc". He made no effort to help me...

Wowww. I'm so sorry. Unbelievable but believable. And honestly, misery loves company and you are good company in this situation. So sorry!

yes, this is my fear. Thanks for sending the no guarantee info. Maybe it will calm my husband down a bit.

I agree to an extent but I do think I should be able to rely on a brand new car to do what it is advertised to do. And have some sort of support from the company for the failure of that feature. I don't blame rivian for the accident at all. I blame the person who is lying and was driving...

Hi. I've tried all of that and no luck :(

It wasn't stored on my vehicles drive. Rivian has told me that if it isn't in the video section of my screen, it doesn't exist anywhere else. Despite that, I have an appt at a service center to try and recover anything they can find. No one at Rivian even told me that was an option... I found...

The girl who hit me was doing uber eats and so her personal insurance won't cover it... she got an injury lawyer and is now claiming injury. The police report is pretty useless because we had differing statements. So its a she said, she said situation.

I did all the correct setup. It has recording from the day before, and even that morning. But nothing of the accident.

Hi! Thanks. Yes, we pulled the usb and checked it on my computer. Nothing of the accident was recovered. There is footage from earlier in the day, but nothing of the actual accident. I submitted a data recovery request and all I got back was latitude and longitude during the time of the...

I had my R1s for a week when someone hit me. I love the vehicle but am extremely disappointed with the software/tech and especially the customer service! My car was supposed to record any incident (crash, slamming on breaks, horn honked- which all happened) and yet it still didn’t record. I even...