Ah man, sorry to hear that! Those black trims show everything, so I can imagine how frustrating that must be. I’d say starting with Rivian Service is still your safest bet, even if it takes a while — at least you'll get an official assessment.
In the meantime, you might want to call a couple...
That’s really reassuring to hear! Mobile service makes a big difference, especially for those of us far from service centers. Sounds like Rivian handled your issues well — proactive battery replacement is impressive. Appreciate you sharing your experience!