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  1. Delivery Nightmare

    I 100% agree with your note on the delivery specialist. Way more helpful than my guide. I've resorted to asking them to help create a sense of urgency. With that, I have an update (from them) that another vehicle fitting my spec has arrived and is being inspected. They have been the first line...

  2. Delivery Nightmare

    In an effort to remain objective and not just bash the bad. I did get an update last night and some texts today. It seems like they have another vehicle of my exact build on-site and undergoing inspection today. I hope to be able to pick it up within the next couple days, but TBD. A one week...

  3. Delivery Nightmare

    Update- 2 days removed from our planned delivery date. The rental car they offered was a small sedan. We had talked about the fact that I have 3 kids in carseats. We were asked to pay the difference for a vehicle that that fits our family. Absolute zero resolution for when we may expected...

  4. Delivery Nightmare

    Ahh man. Thatā€™s what happens when you type angry. Stay tuned. If you like catching typos, urine for a treat with this thread.

  5. Delivery Nightmare

    Irrelevant comment here, but seeing your occupation split on the left sidebar into.... Cinema tography ....has me cracking up a bit

  6. Delivery Nightmare

    Appreciate the testimonial. I'm actually more aggravated over how they've handled the delivery of this news than I am a slight (or possibly major delay). The screen shot I shared in my post was the only notice I got until I started calling/texting multiple numbers. I had no idea if the delivery...

  7. Delivery Nightmare

    They told me it was cancelled because as they were prepping it in their system for sale, they saw a note that told them it was supposed to have been held at the plant and never sent out for delivery. Should not have been visible in the "available sooner" section of the site either.

  8. Delivery Nightmare

    Yes, I have asked for money to be returned. However, while they can accept wire transfers, they will not send wire transfers. Rather, we have to make a request for a paper check to be written and mailed. I'm supposed to hear from my guide some time this morning to talk about ways to resolve...

  9. Delivery Nightmare

    Check another reply I offered below. They told me Friday final inspection was done (obviously not true). Also, its not that they found something wrong, its that the vehicle was flagged for not being eligible to leave factory. Longer explanation below, but this wasnā€™t a scenario where they...

  10. Delivery Nightmare

    Maybe I left off too much detail. I agree that mistakes happen and itā€™s how you resolve inevitable issues that speak to the character/quality of the company. Offering a rental from enterprise (not yet resolved but it has been offered) is a good gesture, but here is how it went down. After...

  11. Delivery Nightmare

    By not delivering a vehicle that isnā€™t up to standards, sure. But this isnā€™t like they found a chip in the paint and want it to be pristine. It never should have left the factory and them telling me the final inspection was complete as of last Friday turned out to be a lie. I offered zero...

  12. Delivery Nightmare

    So it actually is as delivered to the Rivian location near me and I got a text saying it past final inspection last Friday. So it did exist, it was local, and I was about to to get it when this got canceled via a generic email then confusion and lack of answers abounded for a bit. In all, Iā€™m...

  13. Delivery Nightmare

    Correct. Iā€™ve definitely not tried to complain about the bad while ignoring their efforts to provide service. But this becoming and indefinite delay is the part that has my head spinning. Theyā€™re asking me if Iā€™d consider different specs, colors, etc. It does not appear that this is about to be...

  14. Delivery Nightmare

    Respectfully, Iā€™m struggling to see the silver lining in having paid and having a vehicle in 18hrs to having paid and not having a definitive timeline.

  15. Delivery Nightmare

    I wish I could say donā€™t worry, but I think Iā€™ll leave it at good luck. Also, I never got an update on the website or from my guide. Just a text out of the blue that said I could schedule pickup via text.

  16. Delivery Nightmare

    Not sure if Iā€™m mostly venting or looking to see if others have dealt with the same, but Rivian royally screwed up what was supposed to be my delivery tomorrrow after years of waiting (like we all have waited). Hereā€™s the details- I was slated for a July-Sept delivery of an R1S but watched...

  17. R1S delivery delay poll

    I share your sentiment. I also would add that it feels like we're being strung along 6 months at a time, rather than just saying that delivery is years out. Had I know how far out delivery would be when I ordered, I almost certainly would have bought another vehicle to replace our existing SUV...

  18. Order since Jan 2019 ... No Delivery Window

    Everyone or just Launch Edition R1S? I also donā€™t have a delivery window, but did the Adventure Package.

  19. Rivian Needs a No Re-Sale Clause Now

    Just a thought here, but with the reliance of these vehicles on ongoing technology and updated software, I wonder if companies like Rivian, if not allowed to restrict resale, could refuse certain updates that diminish/restrict functionality in the event of an ownership change within a stated...

  20. Rivian Needs a No Re-Sale Clause Now

    Does anyone have insight on how this has worked out for Tesla honoring pre orders that are immediately worth more than paid upon delivery?


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