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I did/do have a guide, but they haven't been all that helpful. I'm sure they are a nice person, but nothing like you've described.

After waiting nearly 3 years for my R1S I was granted access to the store. Within a few days the perfect configuration came through. I quickly pulled the trigger, completed the financing, insurance, and so on. I received the VIN (7PDSGABL1NN001226) and everything moved very fast. One week...

Who ever is handling the communications for Rivian should be fired for incompetence, or they should quit because the production side clearly has no clue.

My wife thinks I'm an idiot for waiting around this long. Now with this latest delay I can't wait to see the reaction. Looks like it will be a smooth 3 years from pre order to delivery. Already looking for a new car. Not going to cancel, but no longer going to plan on having a Rivian.