Buying a vehicle should be the easy part.
If the customer experience is that subpar I may have to rethink spending 6 $$$$$$ figures on a Rivian.
Spending that kind of money I expect professional high quality customer service.
If that's not Rivians clear objective they won't be in business...
Professional COMMS uber critical. Service manager or COMMs specialists task. Technology has turned us into needy consumers that are starved for personalized attention. Text function providing reports to customers is too easy.