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I have an appointment on August 23 to have my windshield replaced and calibrated. Rivian recommended filing an insurance claim. When I asked about using another windshield repair/replace company, Rivian stated that the other repair/replace companies would not be able to replace and calibrate...

I had a rock hit my windshield two days ago while driving. The crack was about 1.5 inches. I texted with my guide and she told me to contact the service department. I’m also over 5 hours from a service center and am waiting to hear back about repair. They advised me not to use another...