I received this as well, and then today the OneSpan documents. Filled them out and am now trying to figure out where to email them to. Tried sending them as a reply to the email and got a message back saying that it was unmonitored. Tried customer service and been on hold for 61 minutes and...
They have a mobile service van (not a Rivian EDV!) based in Bend, and they came to my home to do the taillight upgrade and install a new charging pad. Every bit of the experience could not have been better.
I used my home address, 305 miles away, as my address of record, and used the Portland Service Center address (as advised by my guide) for my delivery address.
I am 305 miles from the Portland Service Center and took delivery of an R1S on March 18. There are at least 4 Rivian's total in the Rogue Valley. Is this a new policy?
I am one of those "least 3 in my town that I know belong to the locals". I have an R1S which I flew to Portland for delivery on March 18. There is a Mobile Service Truck based in Bend who came here for the Tailight Recall as well as the charging pad issue. Everything has been smooth sailing so...
Happened to me a couple of weeks ago (I have about 6,000 on my R1S). Rebooted and it was fine. Not the first time I have had an anomaly which a quick reboot fixed...