poor customer service

I had my R1s for a week when someone hit me. I love the vehicle but am extremely disappointed with the software/tech and especially the customer service! My car was supposed to record any incident (crash, slamming on breaks, horn honked- which all happened) and yet it still didn’t record. I even...

My R1T started having a consistent clicking noise, especially during low-speeds, so I requested service. They came back with a mobile service appointment more than a month out, which leads us to today. The mobile service claimed when they arrived, they texted and called my phone. I happen to...

Needed some advice so thanks in advance for any insight and suggestions. I picked up my R1T October 29th from the ATL location. I noticed a handful of minor issues over the first week (speaker rattle, clunking noise from A pillar, squeaky seal for the frunk) which I requested mobile service to...

Has anyone ever tried to get a refund for something from Rivian? Not a refund for a R1T or R1S, but for an item (adventure gear, clothing, etc…). This is what happened to me and I’m wondering if someone else has had a similar experience with Rivian. I decided to purchase an R1T after much...

I am wondering how many had this issue ..Had a reservation for R1S.. rivian harassed me with daily emails to configure to save time for car production .clicked on link and I got the configuration for an R1T .I was thinking it’s probably the same color interior and ended up 2 min later with...