service center visits

OK I know have a vehicle that is going to have early adopter issues, and generally I am pretty accepting of things while RJ and crew figure things out. That said, Rivian really needs to improve its service. I have had multiple issues with my 2024 R1S (June delivery) since I picked it up. First...

I am curious about people's experience with the 7,500 service. I just had mine (just under 9,000 miles). I had scheduled it about. a month ago, and had it done at the Atlanta Service Center. They did offer to come do it remote but I had to have the windshield replace as well, so I needed to...

I took delivery on March 21 this year: - Large, DM, Blue with 21", OC While I have been 92% Uber-impressed with the vehicle and still on cloud 9, so to speak, there is one pretty major lingering issue... I can't DC Fast charge! I'll qualify that statement a bit in the below details. A bit over...

Thought you’d all get a kick out of this the soft opening of the new Kirkland WA service center. I half expected Ron Burgundy and his news crew to come around the corner for a fight. Service Centers are where Rivian is really completely out of its depth. The whole thing from appointments to...

I have a cold and feel grouchy. Rivian Service Centers waste precious capital and customer goodwill. They rent vehicles for customers when their R1s are in the shop for way too long, and they are inefficient and communicate poorly leading to customer aggravation and burnout. Took my R1S in to...

Hey Everyone, I am kind of disappointed with our brand new R1S. We have been waiting for 2 years for this car, we just took delivery on September 27th, right out of the gate (after we got home) we saw some cosmetic defects. There are a couple of paint chips, blemishes, one of the doors is not...

My vehicle has been with the SLC service center for 6 weeks. I called for an update today and they refused to speak with me. See attached text. My vehicle was damaged in a fender bender on April 8th. Minor damage, no airbags deployed. Rivian only certified one auto body shop in Utah, Dave's...

9/6/23 update Went to pick up the car and wow! they have really lost it. They used string to fix a broken clip. Plus my guide has ghosted me. Skipped our scheduled call and does not respond to text. The suspension rattle has gotten worse and there is now a high-pitched whining noise coming...

I am due to confirm my configuration for an R1T soon and as I get closer to the date I am concerned by the number of issues and service center visits people seem to make for issues like 12V battery, suspension noises, wheel alignment, panel alignment, wind noise etc. I am 2.5 hours from my...