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Atlanta Service Center, What’s Going On?

t1000mb

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There are very easy solutions to avoid the mess they have put themselves and customers in:
1. Schedule appointments within 2 days of when the vehicle can be worked on by a tech
2. Give customers an accurate turnaround time in advance of drop off and don’t sandbag (eg, don’t say 6 weeks when it will be 4 but also say when it will be 6 weeks instead of 3)
3. Proactively communicate with customers after their vehicle is dropped off or even scheduled. If anything changes, get ahead of it and tell them, instead of them calling for updates. No more bad surprises
4. Prioritize more service centers and techs. And prioritize more service centers to handle the R2 and R3 on top of this volume with just the R1T and R1S
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JabberWacky

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How far in advance should I attempt to set up regular service? The tire rotation and inspection? Sounds like I will be better off looking for another option for the tire rotation but are the 7500 mile inspections required through Rivian Service?
 

t1000mb

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How far in advance should I attempt to set up regular service? The tire rotation and inspection? Sounds like I will be better off looking for another option for the tire rotation but are the 7500 mile inspections required through Rivian Service?
Just schedule it now because it’s going to be a long wait until the first drop off date is available. But what I would do in your shoes is a week from the appointment call the service center and confirm 1) turnaround time and 2) how long after you drop off the vehicle will it be worked on

If the answer to 2 is a few weeks, suggest that you can just drop it off closer to the actual service date and keep your place in line
 
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Billybobgt

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I have heard that it is the busiest SC, covers 6 states. Also, rumors of coming SC in Columbia and possibly Pensacola
Out of selfish curiosity any reference for the Pensacola location? Gulf Coast is definitely lacking since everything is 5 hours away from NW Florida.

That said I've never had issues with the vehicle and the long travel was the risk I took when purchasing.
 

jfmuva

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Out of selfish curiosity any reference for the Pensacola location? Gulf Coast is definitely lacking since everything is 5 hours away from NW Florida.

That said I've never had issues with the vehicle and the long travel was the risk I took when purchasing.
A Riv service guy said that he had heard that Pensacola might happen in a year or two. No promises but I really hope so.
 

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Autolycus

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They could really use a second service center in the ATL area. My personal preference would be in Roswell/Alpharetta near the Tesla facility (and just about every auto dealer in N. Fulton). I see a lot of Rivians around N. Fulton and East Cobb so there's got to be some demand up here. Or alternatively, put a large "regional" center out at the factory site and start transitioning the ATL center to just handling "local" service.

More mobile vans and techs would also help, but clearly there are some things that the mobile service can't do so that only helps with certain backlogs.

Edit: FWIW, they have opened a center in Duncan, SC (between Greenville and Spartanburg) and have ones planned for Jacksonville, FL and Raleigh, NC. That's still an awful lot of territory covered by ATL.
 

t1000mb

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There’s another one coming to ATL this year in the area you describe

Update on my vehicle: they returned it to me after 31 days in the SC. The mgr escalated it and had all of the issues and regular service taken care of.

Everyone was extremely nice and apologetic. It’s a shame that Rivian higher ups put them and their customers in this position though. The SC employees can only do so much. Poor advance planning on Rivian corporate’s fault.

I’m not sure that a 2nd service center will be enough with the R2 and R3 coming.
 

Autolycus

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There’s another one coming to ATL this year in the area you describe
Oh? That'd be excellent! Has that been confirmed somewhere? Also, is a specific location already identified?
 

bael

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They could really use a second service center in the ATL area. My personal preference would be in Roswell/Alpharetta near the Tesla facility (and just about every auto dealer in N. Fulton). I see a lot of Rivians around N. Fulton and East Cobb so there's got to be some demand up here. Or alternatively, put a large "regional" center out at the factory site and start transitioning the ATL center to just handling "local" service.

More mobile vans and techs would also help, but clearly there are some things that the mobile service can't do so that only helps with certain backlogs.

Edit: FWIW, they have opened a center in Duncan, SC (between Greenville and Spartanburg) and have ones planned for Jacksonville, FL and Raleigh, NC. That's still an awful lot of territory covered by ATL.
There’s another one coming to ATL this year in the area you describe

Update on my vehicle: they returned it to me after 31 days in the SC. The mgr escalated it and had all of the issues and regular service taken care of.

Everyone was extremely nice and apologetic. It’s a shame that Rivian higher ups put them and their customers in this position though. The SC employees can only do so much. Poor advance planning on Rivian corporate’s fault.

I’m not sure that a 2nd service center will be enough with the R2 and R3 coming.
Oh? That'd be excellent! Has that been confirmed somewhere? Also, is a specific location already identified?
I had mobile service roughly mid 2024 (I could be way off on that date). The mobile service tech had mentioned that they were looking in Alpharetta. Who knows accuracy or anything along those lines.
There is a job posting for a sales manager position in Alpharetta and maybe a couple of techs

Would be nice if one is opening up in Alpharetta this year
 

RoverZac

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I just dropped mine there this morning for a persistent motor fault issue. The parking lot was slammed full, and several EDVs to boot
 

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Dawgtoberfest

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I have noticed I have to book like 1-1.5 months out. I was going for my 15k check in and at 13.5k I went to book and I had to book 2 months out haha. By time they got here my car was at 20k miles so I just shrugged and said I guess I’ll consider this my 22.5k service.

it was nice, though, as they called me and offered to do a mobile service. I’m about 80 miles from downtown so I was pretty happy to have them come out and do it.
 

kurtlikevonnegut

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They could really use a second service center in the ATL area. My personal preference would be in Roswell/Alpharetta near the Tesla facility (and just about every auto dealer in N. Fulton). I see a lot of Rivians around N. Fulton and East Cobb so there's got to be some demand up here. Or alternatively, put a large "regional" center out at the factory site and start transitioning the ATL center to just handling "local" service.

More mobile vans and techs would also help, but clearly there are some things that the mobile service can't do so that only helps with certain backlogs.

Edit: FWIW, they have opened a center in Duncan, SC (between Greenville and Spartanburg) and have ones planned for Jacksonville, FL and Raleigh, NC. That's still an awful lot of territory covered by ATL.
I just assumed they were holding off on a standalone SC with the assumption that the new factory will have an attached SC and will handle everything to the East/South of 85.
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