t1000mb
Member
There are very easy solutions to avoid the mess they have put themselves and customers in:
1. Schedule appointments within 2 days of when the vehicle can be worked on by a tech
2. Give customers an accurate turnaround time in advance of drop off and don’t sandbag (eg, don’t say 6 weeks when it will be 4 but also say when it will be 6 weeks instead of 3)
3. Proactively communicate with customers after their vehicle is dropped off or even scheduled. If anything changes, get ahead of it and tell them, instead of them calling for updates. No more bad surprises
4. Prioritize more service centers and techs. And prioritize more service centers to handle the R2 and R3 on top of this volume with just the R1T and R1S
1. Schedule appointments within 2 days of when the vehicle can be worked on by a tech
2. Give customers an accurate turnaround time in advance of drop off and don’t sandbag (eg, don’t say 6 weeks when it will be 4 but also say when it will be 6 weeks instead of 3)
3. Proactively communicate with customers after their vehicle is dropped off or even scheduled. If anything changes, get ahead of it and tell them, instead of them calling for updates. No more bad surprises
4. Prioritize more service centers and techs. And prioritize more service centers to handle the R2 and R3 on top of this volume with just the R1T and R1S
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