Austin Service Center Hit by Hail

[JWreck]

I live in the area and drove by to see several vehicles - both customer and new inventory pending delivery - hit with hail damage from last nights huge storms (for others not in the area, it was golf ball to softball sized hail).

So PSA for anyone taking delivery soon and know your car was en route or already there: I would hope Rivian would contact new delivery owners to inform them, but given they were never going to tell us ours was damaged in transit until I went there and saw it myself, I’d give them 24 hours as a benefit of the doubt then call.

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[NY_Rob]

It's Rivian.. .they will recall the damaged vehicles back to Normal, have them sit for 9 months... repair them, then offer them for sale in 2024 via The Shop not mentioning the 2023 VIN's... it's the Rivian way ?

Not that we get much or really any hail here on Long Island.. but my plan has been that if it starts when the truck is home I will run out to my shed and throw one of those Harbor Freight moving blankets over the hood till the hail stops. Will that work? I hope so...

 

[EBEG]

Good lord. With the high repair costs it could be $millions in damage.

 

[DaveA]

Well, guess I'm glad they had changed my service to mobile the other week. Said it would be 10 days before they got to my vehicle if I made the drive up to Austin. Yeeesh.

 

[COdogman]

We get mega hail here in CO. All the dealers hold "hail sales" afterward trying to unload the vehicles with minor to moderate damage. Only a few of them are smart enough to build covered parking for their inventory. It makes me think they would rather just collect the insurance on the damage and then they get to sell the vehicles and get an insurance claim.

 

[jjswan33]

It's Rivian.. .they will recall the damaged vehicles back to Normal, have them sit for 9 months... repair them, then offer them for sale in 2024 via The Shop not mentioning the 2023 VIN's... it's the Rivian way ?

Not that we get much or really any hail here on Long Island.. but my plan has been that if it starts when the truck is home I will run out to my shed and throw one of those Harbor Freight moving blankets over the hood till the hail stops. Will that work? I hope so...

Bubble wrap. The ultimate protection package.

 

[Dark-Fx]

I'll take a dual motor R1T with hail damaged paint as long as they reduce the price of it by approximately the cost of repair.

 

[COdogman]

 

[ColonelCobra]

My truck is there for service after only 4 days of ownership. Tried contacting them today to see if my truck was affected, but I haven't been able to get an answer from them... I assume that means yes. Wondering if there's any recourse since I had to bring my truck in for warranty repair due to a defect that rendered it un-drivable.

EDIT: Finally got a call back. Apparently mine was spared compared to some of the other trucks on the lot. Only 3 small dents in the hood that they said they'll repair for free before I pick it up.

 

[Taichi]

My guide told me my dual motor was in Missouri on its way to Austin on Friday, I'm hoping the transport stopped for a few good meals over the weekend and didn't make it to Austin by Monday. Haven't received any calls from the Service Center as of yet.

EDIT: Just heard back from my guide and the truck is in Austin, but he mentioned that he had two deliveries there today and hasn't heard about them having damage. Maybe it wasn't so bad there? My fiancé was at her family's in Austin and mentioned it, but their cars were fine.

 

[ColonelCobra]

My guide told me my dual motor was in Missouri on its way to Austin on Friday, I'm hoping the transport stopped for a few good meals over the weekend and didn't make it to Austin by Monday. Haven't received any calls from the Service Center as of yet.

EDIT: Just heard back from my guide and the truck is in Austin, but he mentioned that he had two deliveries there today and hasn't heard about them having damage. Maybe it wasn't so bad there? My fiancé was at her family's in Austin and mentioned it, but their cars were fine.

From OP: "I live in the area and drove by to see several vehicles - both customer and new inventory pending delivery - hit with hail damage from last nights huge storms". I would assume that means if your vehicle wasn't inside, then it's damaged.

 

[chaynes745]

We get mega hail here in CO. All the dealers hold "hail sales" afterward trying to unload the vehicles with minor to moderate damage. Only a few of them are smart enough to build covered parking for their inventory. It makes me think they would rather just collect the insurance on the damage and then they get to sell the vehicles and get an insurance claim.

Down here in Colorado Springs, several of the dealerships by Motor Way have built covered parking over the past few years. Pretty much, since the 2018 hail storms.

Unfortunately, My R1T was hit earlier this year and it has been 'hail' to deal with insurance and the local shops. Everyone wants to replace my hood instead of PDR.

 

[COdogman]

Down here in Colorado Springs, several of the dealerships by Motor Way have built covered parking over the past few years. Pretty much, since the 2018 hail storms.

Unfortunately, My R1T was hit earlier this year and it has been 'hail' to deal with insurance and the local shops. Everyone wants to replace my hood instead of PDR.

That sucks! I wish I knew of a good PDR guy down your way. There are a couple talented technicians in Denver I think and another with Rivian experience way up in Greeley. Maybe the hood is harder to fix? What they do seems like black magic to me anyway.

 

[JWreck]

Maybe I’ll have to swing by again for some up close pics. I know the entire area around it got hit so there’s no way it was unscathed.

I hope for everyone’s sake - including Rivian - that it’s all minor.

 

[OverEasyGoing]

I like to imagine hail hitting this and bouncing off even higher like launching a small child off the blob at a lake dock

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