Awaiting delivery on a r1s tri-motor thinking about canceling due to apparent reliability issues?

[greyboundary]

My Gen 1 R1S has been great, I have created no service appointments. Rivian reached out to me to replace the 12 volt battery and do a recall check.

You asked about lease suspension if your vehicle is down for service for a month. Highly unlikely, I don't recall anyone here ever mentioning this.

Based on your questions and expressed concerns, my read is that you have almost zero risk tolerance. While I think the risk is low, it's not as low as other brands. If you agree that your risk tolerance is low, my recommendation is that you look elsewhere.

Regarding "not a $100k vehicle", I disagree with those opinions. If you are comparing it to other $100k luxury vehicles like BMW, Lexus, etc. you completely don't understand what a Rivian is or is not, and where the differences are. Rivian is not a luxury vehicle, nor is it intended to be. Other $100k vehicles are not 600 to 835 horsepower off road, high performance adventure vehicles. Rivian's $100k value is in the performance and tech, not a $100k mall cruiser.

Im saying it’s objectively not a $100k vehicle, and people negatively comparing the quality/luxury aspects to 100k vehicles are doing themselves a disservice.

I think at least we’re saying the same thing. I spent nearly 100 for hauling and range capabilities and get that value from it.

Even on quality/luxury, you can also option a BMW 3 series to close to 70 or 80 or whatever. Comparing it to an other luxury car that starts at the price would also be a miss. Adventure or luxury or not, R1 are objectively not 100k cars, they’re ~68 with a table of options.

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[iansriv]

Also concerning is there seems to be a surplus of R1s almost all configurations are now only a week to delivery and there are all kinds of incentives, $3k added to of my trade, $2.5k towards any upgrades such a color or interior upgrade. Seems like they are having a difficult time selling these which is surprising as the new vehicle market is super hot with the trade Tarrif's coming, which will affect all vehicles including USA companies as the parts come from many different countries. I was also looking at Lexus SUV LX 600 and GX 550 overtrail versions, they are 3-6 month wait times and have been that way since last summer.

I just remembered! You're the sheep dog owner! You had concerns about range for your trip to the farm. You sound like a nice guy. I sense a lot of concerns. You might want to reconsider the Rivian. The Lexus might be a better choice given your concerns. All the best.

 

[lefkonj]

I wouldn't shy away due to the perceived reliability issues. People go online to complain not to praise. Having owned mine for over 2 years the quality has been on par if not better than most vehicles I have owned. Having a problem vs having a dead truck is not the same thing. 'My window seal had to be fixed' Sure thing awesome tech came to the house to fix it.

With regards to the sunroof I hear you but there are solutions for that. Ceramic tinting of the glass, sunshades and the amazing PET MODE are great for keeping the cabin comfortable.

 

[strykerwsu]

They are not luxury vehicles, but damn nice interiors. Find me another sub $105k that runs sub 3 second, has 8 to 14 inches of ground clearance, seating for 7, built in racks, large storage space in multiple areas, updates and gets better monthly.

My 2 R1’s are hassle free for 40k miles and are equivalent to 6 vehicles in 2. Hell having 3 sets of wheels and tires to swap adds to completely different experiences.

You wont regret ownership.

 

[Schroederhc]

If you have an anxiety issue, currently, Rivian isn't for you. Most Rivians have minor problems. Im going on 2 years, 20,000 miles and have had to replace my tonneau. For me it has been the coolest truck I have owned.

 

[photoquests]

I ordered my Rivian last Monday, I did not do my research, did not realize how much reliability may be an issue?
When I went to the showroom and test drove the vehicle the salesperson said most of the kinks have been worked out.
He also said no problem fixing any issues as the service center here in Chicago is decent? I was told they give a loaner?
Now after reading through posts on this forum I am concerned about reliability and service. Some have stated they were offered Uber credits or a
rent a car. That wouldn't work for me as I have a big SUV for a reason I have lots of stuff I haul around. Others have stated that their Rivian has been in the shop several months out of the year? If your leasing and your car is in the shop for over a month I am assuming they would not charge you for the lease for that month?
Also didn't realize CR rates them as the least reliable vehicle. If I cancel the order would all I loose is the $500 deposit? This is the least excited I have ever been about getting a new car. For those of you who have received their Gen 2 R1s would you do it all over again?

Also is it best to bring a certified check to pickup rather than a bank transfer the day before that way if there are defects you are unwilling to accept all they have is your $500 deposit?

Our 2025 dual R1S has been reliable and a great ride. It has been on multiple 400 mile road trips, traveled out to the desert and taken us comfortably wherever we ask it to go. With 5000 miles on this $86k vehicle, I am impressed with the technology and roominess. I was concerned about reliability before we bought it, especially after lurking here and on Reddit, but wherever we go other Rivian owners share the same positive sentiments regarding reliability and performance.
My wife gets annoyed with the streaming audio (why no XM antenna!) but loves the fact that we sail by gas stations. I think the happiest member of the family is the dog, she loves pet mode and her rear vents that keep her comfortable on long trips and stops for groceries or restaurants.

 

[AndreC]

Hi. New owner here, I come from a hybrid Lexus. That said, after 3months and 16k mi I can say I really love the convenience of my R1T. Overall the experience is very positive. Is it perfect? NO, is it worth the price for what you get? YES but, only if you use the capabilities. I got a MaxPak and I'm super happy with the upgrade, I live in tampa and when I have to go to Atlanta, I stop 1 or 2 times to charge 20-30min. Plus on the way there's a RAN in Macon and another in Atlanta, so free charging too.
If you don't get a home charger, consider the Tesla membership, $15 a month and you get lower prices, in fl I think the most I pay is .40kwh at peak times. I charge close to my house before 8am and it's .19/kwh.
The only true negative I have is that service apps are few and far apart. I scheduled the 7500 service when I was at 6k in Feb, they gave me an appt for may 5, but now I'm at 16k and in the next week it's gonna be 17k+ easily. I'm used to going to my Lex dealer and being in and out same day, so this is not the best situation. I'll see how to resolve it though, I went in eyes open with a "new" vehicle and manufacturer.

The only real issue I have is the sensors keep hitting down and rebooting. I did do log captures last Wed and I ended up capturing over 15 times (I lost count and didn't capture all of them) that was just going from tampa to Daytona, doing 10 stops in Orlando then back to Tampa.

Would I buy again? Coming from a Lex hybrid with NO issues or service hiccups...

DEFINITELY

 

[echo44]

I just remembered! You're the sheep dog owner! You had concerns about range for your trip to the farm. You sound like a nice guy. I sense a lot of concerns. You might want to reconsider the Rivian. The Lexus might be a better choice given your concerns. All the best.

Yes but it is near impossible to get a Lexus SUV right now probably 6 month wait not sure my 2010 LR4 Land Rover will survive that long. The only other really roomy SUV are the Tahoe type vehicles and they are to boat like for me. The nice part about the Rivian is the lease credit, my 24 month lease payments would be relatively low because of the tax credit and incentives going on right now. I think I may just pull the trigger. The deal is nice, it is only a 24 month lease and the service center in Chicago is supposedly pretty good and a new service center here is opening in the fall.

 

[malditofman]

I ordered my Rivian last Monday, I did not do my research, did not realize how much reliability may be an issue?
When I went to the showroom and test drove the vehicle the salesperson said most of the kinks have been worked out.
He also said no problem fixing any issues as the service center here in Chicago is decent? I was told they give a loaner?
Now after reading through posts on this forum I am concerned about reliability and service. Some have stated they were offered Uber credits or a
rent a car. That wouldn't work for me as I have a big SUV for a reason I have lots of stuff I haul around. Others have stated that their Rivian has been in the shop several months out of the year? If your leasing and your car is in the shop for over a month I am assuming they would not charge you for the lease for that month?
Also didn't realize CR rates them as the least reliable vehicle. If I cancel the order would all I loose is the $500 deposit? This is the least excited I have ever been about getting a new car. For those of you who have received their Gen 2 R1s would you do it all over again?

Also is it best to bring a certified check to pickup rather than a bank transfer the day before that way if there are defects you are unwilling to accept all they have is your $500 deposit?

My R1T Tri has been fabulous. 9000 miles over five months. Pavement and off-road. Service at 7500 for tire rotation was superb. Done while I waited one hour. Delivery at purchase they mistakenly sent truck to El Segundo instead of Eastvale. Eastvale called the day before to acknowledge the error and paid a Lyft to drive me 70 miles to El Segundo for a 1000 pickup. If the vehicle does need unexpected service Rivian arranges for a loaner for as long as needed. I honestly don't know what more a new vehicle company can do to better treat its customers. My last new F150 had sudden speed drop on the highway due to failed sensor and passenger window mechanism stuck in open position all in the first two days. So buckle up buttercup. Put on your big boy pants. Take delivery of your Tri and if like me you'll enjoy the best new car experience of a lifetime. Lots of minutiae and Whine Festivals on the internet. Oh, yeah, don't inject yourself with bleach, either. Drive well.

 

[Zoidz]

I didn’t realize that BMW makes an 835 hp, 15” ground clearance 3 series that carries 7 people and tows over 6000 pounds. Oh snap, they don’t, not even fully optioned.

 

[echo44]

I scheduled my delivery.

 

[postcromag]

Problem is we often spend a whole day waiting for the dogs to compete running the AC wouldn't be an option. In my current SUV this is not an issue as it has a two small sunroofs with built in shades and the front one opens allowing in air

Pet mode works great, and I also got a dark shade for the roof glass, which is also great for central Texas heat.

 

[Haynstyln]

@echo44 I am in the same situation as you. Handed over the deposit and awaiting delivery which is likely a couple of weeks away. In the meantime I've been browsing the interwebs for the positives and negatives. I'm however a gambling man and will likely see the purchase through. I found this post helpful, https://www.rivianforums.com/forum/threads/poll-would-you-buy-your-rivian-again.42436/ Not for the comments but strictly the poll itself.

 

[mkhuffman]

Im saying it’s objectively not a $100k vehicle, and people negatively comparing the quality/luxury aspects to 100k vehicles are doing themselves a disservice.

I think at least we’re saying the same thing. I spent nearly 100 for hauling and range capabilities and get that value from it.

Even on quality/luxury, you can also option a BMW 3 series to close to 70 or 80 or whatever. Comparing it to an other luxury car that starts at the price would also be a miss. Adventure or luxury or not, R1 are objectively not 100k cars, they’re ~68 with a table of options.

I totally disagree. It is a $100k vehicle precisely because people are willing to pay $100k for it. Lots of people, including me. And I think it is worth what I paid. Absolutely.

It is faster than a Ferrari (to 60) and more capable than a Mercedes G-Wagon, and it costs much, much less.

Do you think the G 550 is a $150k vehicle? The R1S is better in almost every measurable way.

Wow. So luxurious.

The R1 with Ascend interior is much more luxurious. IMO. And it costs $50k less. And it is faster than a Ferrari.

The R1 is definitely a $100k vehicle.

 

[Electrified Outdoors]

I ordered my Rivian last Monday, I did not do my research, did not realize how much reliability may be an issue?
When I went to the showroom and test drove the vehicle the salesperson said most of the kinks have been worked out.
He also said no problem fixing any issues as the service center here in Chicago is decent? I was told they give a loaner?
Now after reading through posts on this forum I am concerned about reliability and service. Some have stated they were offered Uber credits or a
rent a car. That wouldn't work for me as I have a big SUV for a reason I have lots of stuff I haul around. Others have stated that their Rivian has been in the shop several months out of the year? If your leasing and your car is in the shop for over a month I am assuming they would not charge you for the lease for that month?
Also didn't realize CR rates them as the least reliable vehicle. If I cancel the order would all I loose is the $500 deposit? This is the least excited I have ever been about getting a new car. For those of you who have received their Gen 2 R1s would you do it all over again?

Also is it best to bring a certified check to pickup rather than a bank transfer the day before that way if there are defects you are unwilling to accept all they have is your $500 deposit?

First, your concerns are valid. I would say that forums and social media can be skewed to the negative side. I always say...if you want to talk yourself out of buying a new vehicle...go on its forums. This is true for pretty much every brand...bad news is good news and good news is not news.

The biggest frustration right now is service, but I have been told service is being prioritized at the highest levels of leadership within Rivian. I beleive it because I am seeing new service centers opening more frequently. Check the map here for current and future locations.

The service wait times can be frustrating and if its a deal breaker for you I am not going to sugar coat this...you should wait. With that said, Rivian does still currently provide loaners while your vehicle is in for service but the wait times (depending on your location) can be long and then it may be a bit (again depending on location) after you drop off before they get it into the bay. The folks at the service centers are awesome ...but in many locations they are overloaded.

Why not drive by your local service center, talk to the staff there, and discuss with them what the current wait times are and also discuss with them some of your other concerns?

As far as Rivian being prone to problems I don't think they are more so than any other brand. This is a high technology vehicle though so while the powertrain is simpler the technology is much more complex which can lead to the perception that is vehicle is less reliable than it actually is. I have not been frustrated by the types of issues I have had its been more about the time to resolution...but again this will be different for different locations so its important to have a dialog with your local service center so you can make the most informed decision.

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