Can I change Rivian Guides?

[rapPayne]

Maybe my expectations are way off but my Rivian Guide isn't meeting my expectations. Can I change? And whose guide was an extra-mile kind of person? Give me a name to request, please.

EDIT:
In case anyone finds this thread looking for incentives, I found what I was looking for by accident. All I wanted from my guide would have been these links:

Rivian's main page for incentives: Rivian
List of tax incentives by state: What vehicle incentives do I qualify for? - Support Center - Rivian
List of charging incentives by state: What charging incentives do I qualify for? - Support Center - Rivian

Hope that helps someone.

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[COdogman]

No way I’m letting you bog down my guide with your expectations

 

[Jayhawkeye]

Where exactly are they falling short?

 

[rapPayne]

Where exactly are they falling short?

Rivian told us early in the process that our guides will be studied up on the tax incentives available to me and/or know who to talk to. Nobody's expecting them to be a CPA, but they can point us to resources. So when I got a guide assigned I asked them. Their answer was effectively "Go ask your tax guy. That's not my job." Of course they said it in a more professional way, but that was the gist. I had hoped they'd do more than the minimum for us. It just seemed like a half-hearted response.

I thought maybe another guide would be more proactive.

 

[OldGoat]

To be honest, "ask your accountant" is an appropriate response. It is a pretty big no-no to provide tax advice unless you understand both 1) tax code and 2) the individual's specific situation. I can't imagine any guide providing much more than 'ask your accountant'.

 

[rkalbiar]

Not saying your guide is good or not, but pretty sure any guide would have said the same thing.

 

[ohseedee]

The response "Go ask your tax guy" seems reasonable to me and what I'd expect them to say. That being said, even if you really wanted a new guide I wouldn't ask. Just like I wouldn't want to complain at a restaurant and ask for a new server. Good way to increase the chance of spit in your food and a good way to increase the risk of your vin getting delayed. Be as nice as possible to your guide

 

[COdogman]

Rivian told us early in the process that our guides will be studied up on the tax incentives available to me and/or know who to talk to. Nobody's expecting them to be a CPA, but they can point us to resources. So when I got a guide assigned I asked them. Their answer was effectively "Go ask your tax guy. That's not my job." Of course they said it in a more professional way, but that was the gist. I had hoped they'd do more than the minimum for us. It just seemed like a half-hearted response.

I thought maybe another guide would be more proactive.

I don’t recall Rivian ever promising that guides would give tax advice. Honestly they could get into trouble if they were doing that without being CPAs.

 

[Jayhawkeye]

Hell, my accountant even tells me he has no idea with some of these things given the IRS is wonky on it.

 

[Zoidz]

Rivian told us early in the process that our guides will be studied up on the tax incentives available to me and/or know who to talk to. Nobody's expecting them to be a CPA, but they can point us to resources. So when I got a guide assigned I asked them. Their answer was effectively "Go ask your tax guy. That's not my job." Of course they said it in a more professional way, but that was the gist. I had hoped they'd do more than the minimum for us. It just seemed like a half-hearted response.

I thought maybe another guide would be more proactive.

That's the exact answer I would expect. They are not qualified tax consultants.

 

[Riviot]

Rivian told us early in the process that our guides will be studied up on the tax incentives available to me and/or know who to talk to.

They definitely never said that. Even if they did, they're only studied up on 2018-2022 taxes

 

[DTown3011]

To be honest, "ask your accountant" is an appropriate response. It is a pretty big no-no to provide tax advice unless you understand both 1) tax code and 2) the individual's specific situation. I can't imagine any guide providing much more than 'ask your accountant'.

This is exactly how it works in my business - if someone asks specific tax advice, I have to preface it with “I cannot provide specific tax advice for your situation…”

That said, I did ask for a new guide and was politely and essentially told no. They weren’t switching me. While I wouldn’t wish this on anyone, I believe mine was laid off and I was reassigned a few weeks later and since then the process has been amazing so I do understand how it can impact your experience.

 

[Donald Stanfield]

Yeah I echo everyone else that your guide really cannot give you tax advice. In fact if they were to give you specific tax advice it could be construed as practicing without a license which is a crime and can get Rivian corporate in hot water with the IRS. Just like how they shouldn't tell you if that red spot on your arm is a rash or something more serious, and how they shouldn't tell you whether or not you have a good case to sue your neighbor.

Besides, everyone's cases are different tax wise why wouldn't you want specific advice that directly applies to you?

 

[Dark-Fx]

I'll be your Rivian Guide for today. Here's all I'm allowed to say about the tax credit:

Without a binding contract and state credit info:
https://rivian.com/support/article/what-vehicle-incentives-do-i-qualify-for
https://rivian.com/support/article/...t-impact-my-eligibility-for-the-electric-vehi

With a binding contract:
https://rivian.com/support/article/...EV-tax-credit-using-a-binding-order-agreement

This concludes my service.

 

[tren01t]

I'll be your Rivian Guide for today. Here's all I'm allowed to say about the tax credit:

Without a binding contract:
https://rivian.com/support/article/what-vehicle-incentives-do-i-qualify-for
https://rivian.com/support/article/...t-impact-my-eligibility-for-the-electric-vehi

With a binding contract:
https://rivian.com/support/article/...EV-tax-credit-using-a-binding-order-agreement

This concludes my service.

You know, i would have to ask you for more Rivian gear swag for that guidance!
ROFL!

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