I got a T-Shirt from Rivian service manager after service took longer than expected.
It seems certain Rivian employees are empowered to send some swag as they see fit.
IMO I think it's great that Rivian does these little gestures of goodwill.
Nope. I’ve had them threaten to send me a gift a couple times but never had anything show up. I remember back in the day when you place your deposit it would say give us your address we want to send you a special gift. I’m still wondering what it could have been.