Discount Tire - Poor Experience After Wheel Damaged

[richpike]

I tried to handle this via DM, but apparently you can't DM @Discount Tire, so I'll post it up here and hopefully they can reply.

Hi - I'm hoping you can help me out. I'm a huge fan of Discount Tire, especially the one at 4465 Forrest Hill Rd, Colorado Springs, CO 80907. I've gone to them for almost 20 years and have bought close to that many sets of tires (going back to multiple sets of Continental ContiExtremes to multiple DWS to multiple sets of Toyo AT3s to multiple sets of Bridgestone Potenza RFT to Duratracs to winter tires, etc - you name it). I've been a huge proponent too, sending many people to that store (and you can even search my username and Forrest Hill on this forum and you'll see I've always said incredibly positive things).

Unfortunately, during my last appointment I was having Nokian Outpost nATs installed on my R1S and one of my wheels was damaged. I always check for damage before leaving after having my car worked on - whether it's the dealer or DT. They admitted it likely happened because the "rubber guard" wasn't in the right place for larger wheels like the Rivian's. They took a lot of pictures and eventually sent me to your claims service to see about repair or replacement. The claims folks asked me to get a quote for repair, which I did, but the repair place said they couldn't completely match it due to the machine marks in the wheel (they have no way of matching that). I went back to the claims team and they've basically ignored that comment and just sent me a check to get it repaired. I don't want it to be "OK" - it was perfect when I took it in and I shouldn't have to settle for OK.

Is there anything you can do to help? This has definitely left a sour taste in my mouth - especially after having always been such a big proponent.

-Rich

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[White Shadow]

Buy a new one and send them an invoice for it. They'll pay you for it.

 

[dleepnw]

good luck with DT. have never gotten a response back after they initially reached out.

https://www.rivianforums.com/forum/...g-discount-tire-watch-them-like-a-hawk.28845/

 

[richpike]

Buy a new one and send them an invoice for it. They'll pay you for it.

Interesting - mind giving me some additional details (like who I send it to, etc)? Feel free to DM if you'd prefer. Thanks for the quick reply.

-Rich

 

[jjswan33]

Yeah I doubt @Discount Tire will engage here they created a thread a while back saying they would move away from direct engagement here and to contact their CS phone line. Good luck.

 

[richpike]

good luck with DT. have never gotten a response back after they initially reached out.

https://www.rivianforums.com/forum/...g-discount-tire-watch-them-like-a-hawk.28845/

Ironically, I even commented in your thread about I was sorry that happened, but the great experience I'd had with them before. Oof. There is an old saying about it being cheaper to keep existing customers than find new ones - @Discount Tire might have to learn this the hard way.

-Rich

 

[White Shadow]

Interesting - mind giving me some additional details (like who I send it to, etc)? Feel free to DM if you'd prefer. Thanks for the quick reply.

-Rich

In my case, they damaged a fully machined finish wheel on my Jeep. Unlike a painted wheel, it's not easy to refinish a machined wheel (plus the fact that it's clearcoated as well), so I told them that I was going to buy a new one and they could reimburse me. I gave the invoice to the manager at the retail location and got a check in the mail a few weeks later.

 

[NashvilleR1S]

I can very much relate. This happened to me. When the repair place told me they couldn't match the finish, I told the DT manager and he said to let him know the cost of replacement. I got the cost from rivian and sent it to him, he filed it with their claims department. I spent about a month going back and forth with them on the phone and email before they approved it. That was in July and I still do not have a check.

Definitely will not be doing business with DT again.

Did you agree with the claims company to take the repair amount already? If not, push for replacement.

 

[richpike]

I can very much relate. This happened to me. When the repair place told me they couldn't match the finish, I told the DT manager and he said to let him know the cost of replacement. I got the cost from rivian and sent it to him, he filed it with their claims department. I spent about a month going back and forth with them on the phone and email before they approved it. That was in July and I still do not have a check.

Definitely will not be doing business with DT again.

Did you agree with the claims company to take the repair amount already? If not, push for replacement.

No. I specifically told her I wasn’t willing to accept the repair after talking with the wheel repair shop. She sent the check anyway. I haven’t cashed it.

Totally minor in the grand scheme of things. But I’m mainly frustrated by the principle of it now. I think they under estimate my tenaciousness

-Rich

 

[NashvilleR1S]

No. I specifically told her I wasn’t willing to accept the repair after talking with the wheel repair shop. She sent the check anyway. I haven’t cashed it.

Totally minor in the grand scheme of things. But I’m mainly frustrated by the principle of it now. I think they under estimate my tenaciousness

-Rich

She being the claims department or the DT manager? If its the DT manager, tell them the cost of wheel replacement(make sure rivian includes labor...I didnt).

 

[richpike]

She being the claims department or the DT manager? If its the DT manager, tell them the cost of wheel replacement(make sure rivian includes labor...I didnt).

Claims adjuster. Maybe I’ll go back to the store. They know me well since I’ve bought so much from them.

-Rich

 

[ElectricMike]

Before I got an R1T, DT caused over $7,000 in damage to my van. Took 15 days to repair. Gave me a $50 gift card. Woohoo, DT!

 

[LocoEngineer]

Before I got an R1T, DT caused over $7,000 in damage to my van. Took 15 days to repair. Gave me a $50 gift card. Woohoo, DT!

Bro, you can't just post this and NOT give the whole story...

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