connoisseurr
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- First Name
- Connor
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- Oct 1, 2022
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- Location
- Northern VA
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- 22 R1T, 23 MYP
- Occupation
- I encrypt PDFs for Boomers
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- #1
This story was posted in another thread of mine, but did want it to catch some traction on its own.
Background Info: January 2019 preorder holder, changed from Max Pack to Large Pack mid-September, had a VIN, 8-steps, and delivery scheduled in 3 days.
We had an R1T delivery set for September 30, so last day of Q3. Rivian was pumping units out to meet sales and delivery goals. I've mentioned this elsewhere but they definitely chose quantity over quality. The vehicle was delivered with a handful of issues: suspension cycling, alignment, front-right corner lower than rest of vehicle, steering wheel fit and finish, center display fit and finish, gear tunnel missing PPF, and MOST important, the driver-side rear door was REPLACED at the factory prior to being delivered.
Paint was broken on the hinges and whoever installed the door, just slapped it on. It had no alignment done whatsoever. The replacement door had 3 paint defects that the service center tried to fix twice - they essentially spit-shined it and called it OK. Yeah... not for me. Two of the spots had torched clear coat; there was no chance of recovering it aside from getting repainted, which was something I didn't want on a brand new vehicle.
I sent a request for replacement to my guide, coupled with my list of grievances. The first response stated the message was being forwarded to the appropriate team for response. Crickets for a week. I sent a follow-up and was then contacted by a NEW guide a few days later stating they will start the process of repurchase and delivery of a new unit. It took about 1-month for Rivian get the process completed for repurchase of my first R1T, as we had some issues with retracting the original dispatched title & registration packet to Delaware (DE moves STUPID slow).
We're underan impression a vague assumption that the first R1T was rejected once by another pre-order holder, and that's why they were so quick to take it back, but only Rivian will know...
Rivian treated the repurchase as a trade-in, so they paid off the remainder of my loan, and used the equity as trade-in credit for the new purchase. The negative to the story is that because I couldn't just swap a VIN with my credit union, we had to launch a whole new purchase process, which led to an interest rate 0.5% higher. No sweat though, hoping we can refinance in a year or two, or just have the thing paid off. I make a decent amount of side-cash day trading crypto
My advice, thoroughly inspect your vehicles upon delivery. A lot of this could have been avoided if we simply 'rejected' our delivery due to the paint issues, but to our deficit, it was raining and I didn't see but 1 paint defect on delivery day. Second, if you have issues after delivery that aren't being remedied by your Service Center, push for a replacement and don't take NO for an answer. Please consider using this Delivery Day Inspection Checklist I made from elements found in other community-created checklists as well as points of my own to consider.
Background Info: January 2019 preorder holder, changed from Max Pack to Large Pack mid-September, had a VIN, 8-steps, and delivery scheduled in 3 days.
We had an R1T delivery set for September 30, so last day of Q3. Rivian was pumping units out to meet sales and delivery goals. I've mentioned this elsewhere but they definitely chose quantity over quality. The vehicle was delivered with a handful of issues: suspension cycling, alignment, front-right corner lower than rest of vehicle, steering wheel fit and finish, center display fit and finish, gear tunnel missing PPF, and MOST important, the driver-side rear door was REPLACED at the factory prior to being delivered.
Paint was broken on the hinges and whoever installed the door, just slapped it on. It had no alignment done whatsoever. The replacement door had 3 paint defects that the service center tried to fix twice - they essentially spit-shined it and called it OK. Yeah... not for me. Two of the spots had torched clear coat; there was no chance of recovering it aside from getting repainted, which was something I didn't want on a brand new vehicle.
I sent a request for replacement to my guide, coupled with my list of grievances. The first response stated the message was being forwarded to the appropriate team for response. Crickets for a week. I sent a follow-up and was then contacted by a NEW guide a few days later stating they will start the process of repurchase and delivery of a new unit. It took about 1-month for Rivian get the process completed for repurchase of my first R1T, as we had some issues with retracting the original dispatched title & registration packet to Delaware (DE moves STUPID slow).
We're under
Rivian treated the repurchase as a trade-in, so they paid off the remainder of my loan, and used the equity as trade-in credit for the new purchase. The negative to the story is that because I couldn't just swap a VIN with my credit union, we had to launch a whole new purchase process, which led to an interest rate 0.5% higher. No sweat though, hoping we can refinance in a year or two, or just have the thing paid off. I make a decent amount of side-cash day trading crypto
My advice, thoroughly inspect your vehicles upon delivery. A lot of this could have been avoided if we simply 'rejected' our delivery due to the paint issues, but to our deficit, it was raining and I didn't see but 1 paint defect on delivery day. Second, if you have issues after delivery that aren't being remedied by your Service Center, push for a replacement and don't take NO for an answer. Please consider using this Delivery Day Inspection Checklist I made from elements found in other community-created checklists as well as points of my own to consider.
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