R1S Rear top hatch not latching

[jmeadlock]

Yesterday, went to get in the car and it showed rear hatch open; I can't get it to latch closed now. I have tried a hard software reset, and endlessly fiddled with trying to get it to latch manually and via touchscreen. Any ideas on how to use the car until service appt? (1 month out). I'm considering bungeeing it closed with some suction cups to the window.

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[Dark-Fx]

I've only ever had this happen when the tailgate wasn't adequately closed. Open the tailgate fully and shut it again.

If that doesn't work, see if you can use a screwdriver to force the hatch latch closed. After doing that, try to open it again with the button under the liftgate.

 

[jmeadlock]

I've only ever had this happen when the tailgate wasn't adequately closed. Open the tailgate fully and shut it again.

If that doesn't work, see if you can use a screwdriver to force the hatch latch closed. After doing that, try to open it again with the button under the liftgate.

I had tried closing the tailgate several times before trying to close the top gate...

Thanks so much for the explanation; I used a screwdriver to gently move the latch into the 'latched' position... and now everything works again. I didn't realize how the mechanism worked; thank you!!!!!!!!

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