Sponsored

Where is my Wall Charger??

Chiqaine

Member
First Name
Kris
Joined
Oct 28, 2022
Threads
2
Messages
23
Reaction score
30
Location
Los Angeles, CA
Vehicles
2023 R1S, 2018 Audi S6, 2014 Triumph Bonneville SE
I picked my RIS from the R1 Shop exactly a month ago today and am picking it up on Saturday (6/10), which is great! However I still don't have my wall charger or even a shipment notification, and I feel like I am getting the run around from my guide and Rivian CS. This is the latest "explanation" I received today:

"...we typically send out wall chargers prior to you taking delivery of your originally configured vehicle. Since you choose a vehicle off of the R1 Shop and taking delivery of your vehicle sooner, our system is catching up and tries to ship out your wall charger as soon as you choose a vehicle off of the shop. Sometimes there can be a delay as our system is catching up."

Has anyone else experienced this and how long did it take before you actually received your charger?
Sponsored

 

mifj

Active Member
First Name
Michael
Joined
Nov 2, 2021
Threads
5
Messages
43
Reaction score
54
Location
NYC
Vehicles
Rivian R1S
Occupation
IT
I took delivery my R1S yesterday and I asked my guide and CS where is my wall charger, they all have no answer. Since I have UPS account and I checked my account today and found out there is package from Rivian is coming to me. And I asked my guide if my wall charger was shipped, she still has no idea!!!
 

swflor

Well-Known Member
First Name
Scott
Joined
Dec 23, 2022
Threads
7
Messages
98
Reaction score
116
Location
Cary, NC & Fort Myers, FL
Vehicles
22 R1T, 23 R1T, 23 R1S, 23 RR LWB, 21 Yukon XL
Occupation
Executive
Clubs
 
I have bought 2 R1Ts.

first one I bought in the shop in Dec. delivery was 8 days later and I had the charger before delivery.

second one I just bought in the shop Monday. Charger comes tomorrow and delivery is Tuesday.
 

COdogman

Well-Known Member
First Name
Brian
Joined
Jan 21, 2022
Threads
29
Messages
7,419
Reaction score
19,897
Location
Colorado
Vehicles
2023 R1T
Occupation
Dog Wrangler
It’s in the mail.

 

Sponsored

BG_ATX

Active Member
Joined
Dec 28, 2021
Threads
1
Messages
36
Reaction score
26
Location
Austin
Vehicles
Cadillac CTS
I picked my RIS from the R1 Shop exactly a month ago today and am picking it up on Saturday (6/10), which is great! However I still don't have my wall charger or even a shipment notification, and I feel like I am getting the run around from my guide and Rivian CS. This is the latest "explanation" I received today:

"...we typically send out wall chargers prior to you taking delivery of your originally configured vehicle. Since you choose a vehicle off of the R1 Shop and taking delivery of your vehicle sooner, our system is catching up and tries to ship out your wall charger as soon as you choose a vehicle off of the shop. Sometimes there can be a delay as our system is catching up."

Has anyone else experienced this and how long did it take before you actually received your charger?
I ordered my R1S from the shop 5/13. Received wall charger 5/25. Take delivery 6/13.
 
OP
OP

Chiqaine

Member
First Name
Kris
Joined
Oct 28, 2022
Threads
2
Messages
23
Reaction score
30
Location
Los Angeles, CA
Vehicles
2023 R1S, 2018 Audi S6, 2014 Triumph Bonneville SE
My guess is that it ships from a 3rd party distributor and Rivian CS has no insight into the process.
That would make total sense!
Sponsored

 
 




Top