I don't feel valued as a customer

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appreciate your "permission" allowing me to buy another car, but you are missing my point

I wasn’t giving you “permission”, I was trying to offer real world advice. A lot of people are complaining they aren’t getting their car “in time” for their needs. I don’t understand why people think a startup can do better immediately than the brands that have been around decades old a century. They hope the startup can do better, but need to be realistic with their expectations. Rivian wasn’t going to fulfill 100k preorders on Day 1.

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[Dark-Fx]

If you really want to speed up your delivery - switch to an R1T and you'll have it in a few weeks. I was initially an R1S pre-order but am very glad I switched to the T.

Now that I have both, I can definitely say that I like my T better. The S is still very similar but realistically the third row seats will probably never get used. I like being able to throw stuff in the bed and not worry about if it's going to leak or leave marks in the carpet. It would have been nice if the T had the same amount of leg room in the second row, but it really is a non-issue. For sure if you are just concerned about transporting people, then the S is going to be better. BUT, if that is your primary concern and use case, you absolutely don't need an SUV that can hit 60 mph in. 3 seconds because your passengers are going to hate you after a while.

 

[DallasRivianR1S]

I wasn’t giving you “permission”, I was trying to offer real world advice. A lot of people are complaining they aren’t getting their car “in time” for their needs. I don’t understand why people think a startup can do better immediately than the brands that have been around decades old a century. They hope the startup can do better, but need to be realistic with their expectations. Rivian wasn’t going to fulfill 100k preorders on Day 1.

I appreciate your real world advice, however, remember
Rivian set the expectations, not me!
when i put my initial deposit, Rivian said to expect delivery in a year
then Rivian gave revised additional delivery dates and timelines that they failed to meet (repeatedly), I did not make them up. Rivian did


startup or not, we were going by the information Rivian voluntarily gave us
Rivian needs to be realistic with their timelines
again, people get upset when expectations do not align with reality

this has nothing to do with startup, early adopter, beta testing, or whatever else.
it has to do with repeated broken promises by Rivian, and lack of transparency
Rivian made the promises
Rivian has repeatedly broken their promises
still within the specs of the contract, but a broken promise nontheless
that is my point of contention

i'm aware I can purchase something else
i am not anti-Rivian
i have just lost trust/confidence in their timelines and projections

 

[Dark-Fx]

I appreciate your real world advice, however, remember
Rivian set the expectations, not me!
when i put my initial deposit, Rivian said to expect delivery in a year
then Rivian gave revised additional delivery dates and timelines that they failed to meet (repeatedly), I did not make them up. Rivian did


startup or not, we were going by the information Rivian voluntarily gave us
Rivian needs to be realistic with their timelines
again, people get upset when expectations do not align with reality

this has nothing to do with startup, early adopter, beta testing, or whatever else.
it has to do with repeated broken promises by Rivian, and lack of transparency
Rivian made the promises
Rivian has repeatedly broken their promises
still within the specs of the contract, but a broken promise nontheless
that is my point of contention

i'm aware I can purchase something else
i am not anti-Rivian
i have just lost trust/confidence in their timelines and projections

Did you forget COVID happened? Oh woe is me. Buy something else already.

 

[COdogman]

again, you already have your vehicle.
i am offering suggestions for better satisfaction from their customers, clearly some others here agree with me as well. just because you think otherwise, does not invalidate my opinions (as I do not invalidate yours)
if you cannot see why anyone would be upset as their timelines continuously get delayed, then my apologies to you.
had i known about this in the beginning, I would have gone a different route
but here we are

and I have had much better communication when custom ordering a vehicle from the German luxury brands, so its not to say that their approach cannot improve, or that Mercedes and Porsche do not have a much higher level of customer care/communication.

they are a young company, and have had (and will continue to have) missteps. there is a reason the street has punished their SP. and there is a difference between complaining and constructive criticism. I am rooting very hard for them to succeed.

and they did break promises. when you promise a delivery date, and you do not meet it, it is a broken promise. they did not violate a contract, but they certainly broke a promise, multiple times. again, under-promise and over-deliver. not the opposite

I do not have mine. Not that it matters either way For the purposes of this discussion(?)

I didn’t say your opinion wasn’t ”valid”. Rhetorically every opinion, regardless of whether it is based in reality or not is “valid”. It’s your prerogative to keep complaining that your square peg won’t fit in the round hole in front of you.

Once again, I never said you had to be happy about any of it. I said it’s factual that Rivian never promised you the things you are requesting and your goals are different than Rivian’s goals.

You are literally ignoring multiple people giving you a “valid” explanation as to why your idea won’t won’t accomplish what you think it will. It does not seem to matter. You keep repeating the same thing and saying it’s constructive.

What specific promises are you claiming Rivian broke?

 

[DallasRivianR1S]

Did you forget COVID happened? Oh woe is me.

there are many cancer treatments that were affected by supply line issues due to COVID. we gave patients realistic timelines. again, Rivian gave the timelines (repeatedly), and failed to meet them. Not me.

some of what they do, is not good faith
did you really think the timing of the price increase after the stock offering was closed was a coincidence? it was planned all along. only retracted due to fallout and cancellations.

I do not have mine. Not that it matters either way For the purposes of this discussion(?)

I didn’t say your opinion wasn’t ”valid”. Rhetorically every opinion, regardless of whether it is based in reality or not is “valid”. It’s your prerogative to keep complaining that your square peg won’t fit in the round hole in front of you.

Once again, I never said you had to be happy about any of it. I said it’s factual that Rivian never promised you the things you are requesting and your goals are different than Rivian’s goals.

You are literally ignoring multiple people giving you a “valid” explanation as to why your idea won’t won’t accomplish what you think it will. It does not seem to matter. You keep repeating the same thing and saying it’s constructive.

What specific promises are you claiming Rivian broke?

the delivery dates

 

[Donald Stanfield]

there are many cancer treatments that were affected by supply line issues due to COVID. we gave patients realistic timelines. again, Rivian gave the timelines (repeatedly), and failed to meet them. Not me.

some of what they do, is not good faith
did you really think the timing of the price increase after the stock offering was

the delivery dates

Do you think that perhaps there was more leverage/ government intervention/ worldwide attention on supply chain disruptions that compromised essential medical treatments vs auto parts? Medicine was prioritized where as many sectors of manufacturing STILL are suffering supply chain disruptions.

 

[DallasRivianR1S]

Do you think that perhaps there was more leverage/ government intervention/ worldwide attention on supply chain disruptions that compromised essential medical treatments vs auto parts? Medicine was prioritized where as many sectors of manufacturing STILL are suffering supply chain disruptions.

again, perhaps I am not communicating my point clearly or well
I am saying, in medicine, we let people know what the actual timelines will be
just as Rivian should. as they are aware of the delays, tell people the truth
their stock is being punished because they set expectations they did not meet

 

[Guy]

Now that I have both, I can definitely say that I like my T better. The S is still very similar but realistically the third row seats will probably never get used. I like being able to throw stuff in the bed and not worry about if it's going to leak or leave marks in the carpet. It would have been nice if the T had the same amount of leg room in the second row, but it really is a non-issue. For sure if you are just concerned about transporting people, then the S is going to be better. BUT, if that is your primary concern and use case, you absolutely don't need an SUV that can hit 60 mph in. 3 seconds because your passengers are going to hate you after a while.

Good perspective. I thought the legroom was the same between the T and S. The seats recline in the S and the T has a longer seat bottom. Are you saying the back in the S is more roomy?

 

[Donald Stanfield]

again, perhaps I am not communicating my point clearly or well
I am saying, in medicine, we let people know what the actual timelines will be
just as Rivian should. as they are aware of the delays, tell people the truth
their stock is being punished because they set expectations they did not meet

But you've given people 6 months who've lasted a year or two and given people a year or two who have gone 6 months I'm sure. Medicine isn't perfect, neither is manufacturing.

 

[COdogman]

there are many cancer treatments that were affected by supply line issues due to COVID. we gave patients realistic timelines. again, Rivian gave the timelines (repeatedly), and failed to meet them. Not me.

some of what they do, is not good faith
did you really think the timing of the price increase after the stock offering was

the delivery dates

That is absolutely not true. If you ordered you signed the same agreement I did:

 

[Dark-Fx]

Good perspective. I thought the legroom was the same between the T and S. The seats recline in the S and the T has a longer seat bottom. Are you saying the back in the S is more roomy?

Yes but the seat position is adjustable in the S, not just the seat back angle. I haven't sat in the third row in the S to get an idea on how the space there changes with the position of the 2nd row.

 

[Dark-Fx]

some of what they do, is not good faith
did you really think the timing of the price increase after the stock offering was

Rivian actually beat both of their last delivery timelines by the time I had the vehicles in my driveway. For my R1T I had to change my configuration to one they were actually shipping, and the S was taking one out of the shop that was likely built for someone else that cancelled.

They are both rush deliveries to hit end-of-quarter goals. My T had a lot of issues that were overlooked by Rivian and myself in order to get the vehicle sold. The S has some alignment issues with the tailgate I likely won't bother having fixed because there is always a chance they might make it worse.

I have a hard time believing you are the type of person that would overlook the same issues that I have. I put a decent chunk of money into the IPO assuming that I'd end up losing money on it. If you really are just here to complain about all of the above, it's probably time to call up Porsche or Mercedes and ask them to sell you a car today

 

[OldGoat]

The issue with providing a transparent look into the parameters is that those parameters could be changing fairly often. For example, when I spoke to my guide awhile ago regarding concerns over service (the closest SC is four hours away in Atlanta and the closest remote technician is over three hours away in Charleston), she said that we needed to get more Rivians's in the Charlotte area. It makes sense that they would place remote techs in areas where they have a higher density of vehicles.

Now, let's say they had 15 R1's within a 50 mile radius of Charlotte. As luck would have it, ten more are on the production line to be delivered in a couple of weeks, making a total of 25 in the 50 mile radius. If the number of R1's needed to justify putting a remote service tech in Charlotte were 30, it would make sense to bump reservation holders within the radius in order to hit that critical mass and add a remote service tech in Charlotte. (It provides significant savings to Rivian to have a tech drive 30-60 minutes for a service call instead of 3+ hours. It also increases customer satisfaction leading to more sales.) Once the critical mass is hit, there is no need to prioritize Charlotte area deliveries, and so that parameter is removed. Obviously, pure hypothetical example, but I do imagine that the inputs to the prioritization process are fairly dynamic making it seem far more random than it probably is.

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