Still dealing with insurance but ordered a new R1T

[Sgt Beavis]

Today I got a bit fed up with Nationwide. They’ve been taking way to long to get our claim settled so I can get into a new R1T. They stated it’s taking a long time to get the assessment done so they can determine the final payout.

For those that don’t know. Our truck was totaled after an accident on June 3rd. Details here: https://www.rivianforums.com/forum/threads/were-ok-but-our-r1t-is-not-rear-ended-accident.15777/

Anyways, I emailed [email protected] about my situation and boy howdy they jumped on it. I should have done this earlier in the week. They promise this should all get resolved by Monday. Meanwhile I was instructed to go ahead and order a new. R1T, so I did exactly that..

So.. a new R1T coming…. s00n ?

This insurance process has been fairly long. The biggest part of the wait was getting the collision center to create an estimate for my truck so we could see if it would be totaled or not. There are only two Rivian certified collision centers in the Denver area and Jewell Collision had eight other Rivians on their lot when mine showed up. There ere also a lot of other vehicles as well so taking a long time with an estimate is very understandable. The value assessment is the irritating part for me. The truck was written off as totaled over a week ago and you’d think they’d have the value assessment done by now. IMO, perhaps Rivian needs some improvement in the communication process with Nationwide.

Anyways, if you have Rivian/Nationwide Insurance and you’re having issues, use that [email protected] email. It took them just over an hour to get back to me with a progress report.

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[Donald Stanfield]

I'm glad it's getting resolved for you and I hope you're back in your truck ASAP.

 

[Riviot]

So.. a new R1T coming…. s00n ?

 

[hilld]

Happy to see progress, even it if moves like molasses, there is movement.

What changes are you going to make (other the the powered cover)? Color, tires, interior, etc?

 

[Sgt Beavis]

Happy to see progress, even it if moves like molasses, there is movement.

What changes are you going to make (other the the powered cover)? Color, tires, interior, etc?

I’m pretty much going to get the same thing as my previous truck. The only thing I would consider changing is the color but that’s only if a miracle happens and a Launch Green appears in the R1T shop.

 

[hilld]

Maybe YELLOW is better to be seen so you don't get rear ended again. Sorry, couldn't resist.

 

[Riviot]

I’m pretty much going to get the same thing as my previous truck. The only thing I would consider changing is the color but that’s only if a miracle happens and a Launch Green appears in the R1T shop.

MURDERED: June 3, 2023

Just noticed that

 

[Sgt Beavis]

Maybe YELLOW is better to be seen so you don't get rear ended again. Sorry, couldn't resist.

That gave me a bit of a chuckle. ?

 

[Forager]

Is there any way to look up certified body shops before we need them? I’m curious where my nearest one is.

 

[Sgt Beavis]

Is there any way to look up certified body shops before we need them? I’m curious where my nearest one is.

https://rivian.com/support/article/certified-collision-centers

 

[iansriv]

Hope Rivian comes through for you quickly. I just noticed your signature update on the "murdered June 3, 2023." I'm in stitches laughing at the sense of humour!

 

[Riviot]

Is there any way to look up certified body shops before we need them? I’m curious where my nearest one is.

Accurate Auto Body in Redmond for us.

There's another in Beaverton and BC, I'm curious if folks further north than Seattle could use the latter.

 

[VSG]

Accurate Auto Body in Redmond for us.

Interesting. That's right next to where they were going to put the new service center, but the Willows Road location fell through a few months ago and now I'm not sure where the new Redmond site is going to be.

 

[Robin]

Today I got a bit fed up with Nationwide. They’ve been taking way to long to get our claim settled so I can get into a new R1T. They stated it’s taking a long time to get the assessment done so they can determine the final payout.

For those that don’t know. Our truck was totaled after an accident on June 3rd. Details here: https://www.rivianforums.com/forum/threads/were-ok-but-our-r1t-is-not-rear-ended-accident.15777/

Anyways, I emailed [email protected] about my situation and boy howdy they jumped on it. I should have done this earlier in the week. They promise this should all get resolved by Monday. Meanwhile I was instructed to go ahead and order a new. R1T, so I did exactly that..

So.. a new R1T coming…. s00n ?

This insurance process has been fairly long. The biggest part of the wait was getting the collision center to create an estimate for my truck so we could see if it would be totaled or not. There are only two Rivian certified collision centers in the Denver area and Jewell Collision had eight other Rivians on their lot when mine showed up. There ere also a lot of other vehicles as well so taking a long time with an estimate is very understandable. The value assessment is the irritating part for me. The truck was written off as totaled over a week ago and you’d think they’d have the value assessment done by now. IMO, perhaps Rivian needs some improvement in the communication process with Nationwide.

Anyways, if you have Rivian/Nationwide Insurance and you’re having issues, use that [email protected] email. It took them just over an hour to get back to me with a progress report.

Hope you get your new truck soon ?

 

[atebit]

Sorry you are having this issue. It’s disconcerting that such a disconnect can occur with “Rivian-branded” insurance. I know it’s just a kind of tenuous business partnership, but I was hoping for a more tightly-coupled experience if I should ever need to use it. Of course, I should know better at this point in my life.

Hopefully at least the “vehicle replacement” part comes true for you.

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