Good guide experience so far.

[RivianDad2]

So, I’ve read a number of posts about non-responsive guides. As a fair counter, I confirmed an R1S from the store and have found the guide to be responsive so far. I had two issues and the guide responded to both and addressed them.

I understand that people have had subpar experiences. I’m not an apologist for Rivian, and there is no excuse for some of those experiences. I just wanted to share a positive experience on my end.

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[COdogman]

That’s great to hear. The guide experience is definitely hit or miss for most. I had 2 different guides. First was great but then disappeared after telling me my truck was built. Turns out he got promoted. 2 months later I got another guide who was also great and helped me get through the purchase process.

Now Rivian is trying to group the guides together and assign them to regions, which sounds like a good idea but we still hear a lot of stories about lack of communication. ??‍

 

[kong]

So, I’ve read a number of posts about non-responsive guides. As a fair counter, I confirmed an R1S from the store and have found the guide to be responsive so far. I had two issues and the guide responded to both and addressed them.

I understand that people have had subpar experiences. I’m not an apologist for Rivian, and there is no excuse for some of those experiences. I just wanted to share a positive experience on my end.

Likewise, as a new owner, my experience with our guide has been great, both from a pre-sale and post-sale perspective. The whole “concierge” model is pretty awesome.

 

[Yossarian]

I've had four guides so far and all have been responsive. I should note however that I've had relatively few interactions with them; two phone calls (an introduction call with my first guide and repeat of that with guide #2) and perhaps 10 emails total. Have not waited much more than 24 hours for a response on any.

 

[TollKeeper]

I am still 3-8 weeks out for my delivery.. The only real complaint I have about my guide is that he has not volunteered info. But when I ask questions, he is VERY quick to respond. Usually within 10 minutes.

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