It could also happen to you

[s0ysauce]

So I read a lot from people who have had their delivery cancelled/rescheduled at the final hour and I thought I could minimize the possibility of that happening to me. Long story short, after being told last week that I needed to have everything signed/uploaded/approved two business days prior to pick up, I was feeling good headed into the final days of my delivery date. I double checked last week with my guide that everything from my end was good to go and that the car was physically at the service center.

Fast forward to today, got a call 2 hours before my pickup. "Sorry we can't sell you the car, because the VIN plates don't match the wheel swap on the car. There's only 2 printers across the country and it will take time (5 days) to get there." At this point I don't believe him so I asked him if my car was actually there. He swears that the car is at the service center, the wheels were swapped and that they are just waiting for the vin plate because of a screw up. Do the vin plates have to change based on the wheel size or is this guy blowing smoke? I also have to scramble and find a ppf/tint place that can accommodate the new delivery day along with the other items I had lined up. What are the odds the vehicle gets damaged waiting an extra week sitting in that parking lot?

So moral of the story is: delivery delays, it could happen to you too.

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[SoCal Rob]

So I read a lot from people who have had their delivery cancelled/rescheduled at the final hour and I thought I could minimize the possibility of that happening to me. Long story short, after being told last week that I needed to have everything signed/uploaded/approved two business days prior to pick up, I was feeling good headed into the final days of my delivery date. I double checked last week with my guide that everything from my end was good to go and that the car was physically at the service center.

Fast forward to today, got a call 2 hours before my pickup. "Sorry we can't sell you the car, because the VIN plates don't match the wheel swap on the car. There's only 2 printers across the country and it will take time (5 days) to get there." At this point I don't believe him so I asked him if my car was actually there. He swears that the car is at the service center, the wheels were swapped and that they are just waiting for the vin plate because of a screw up. Do the vin plates have to change based on the wheel size or is this guy blowing smoke? I also have to scramble and find a ppf/tint place that can accommodate the new delivery day along with the other items I had lined up. What are the odds the vehicle gets damaged waiting an extra week sitting in that parking lot?

So moral of the story is: delivery delays, it could happen to you too.

If the wheels were swapped, it sounds like they need to print a new Monroney (window) sticker which shows the configuration you’re buying.

 

[s0ysauce]

I get that, but when I called my guide last week to make sure everything was done and ready at the service center, I expected them to actually check with the service center and not just give me lip service. Getting rescheduled at the last minute even though you are told everything was good to go is frustrating.

Now I have to figure out what this "vin plate" that he said was holding things up. Or it could be he just misspoke and it really is the window sticker like you said.

If the wheels were swapped, it sounds like they need to print a new Monroney (window) sticker which shows the configuration you’re buying.

 

[SANZC02]

I get that, but when I called my guide last week to make sure everything was done and ready at the service center, I expected them to actually check with the service center and not just give me lip service. Getting rescheduled at the last minute even though you are told everything was good to go is frustrating.

Now I have to figure out what this "vin plate" that he said was holding things up. Or it could be he just misspoke and it really is the window sticker like you said.

If they changed wheel size not just rim color this is the sticker they are referring to. It has to reflect what is delivered which is probably the main reason they were not swapping them earlier in the deliveries.

 

[s0ysauce]

Thanks, I did ask them to replace the 22s with 20s. Just not sure why they said it was ready for pickup and yank my appointment at the last minute.

If they changed wheel size not just rim color this is the sticker they are referring to. It has to reflect what is delivered which is probably the main reason they were not swapping them earlier in the deliveries.

 

[SoCal Rob]

Thanks, I did ask them to replace the 22s with 20s. Just not sure why they said it was ready for pickup and yank my appointment at the last minute.

The most likely explanation is that someone made an administrative mistake and they’re working on fixing it so they can deliver your vehicle.

 

[swflor]

If they changed wheel size not just rim color this is the sticker they are referring to. It has to reflect what is delivered which is probably the main reason they were not swapping them earlier in the deliveries.

? This is exactly the issue. Specs must match the delivered vehicle.

 

[DuoRivian]

Glad Rivian caught this and did the right thing. Rescheduling PPF shouldn’t be that hard.

 

[Electrified Outdoors]

I believe they are required by federal law. Most likely they have a checklist they go through at the last stage before delivery and it was only then they caught the mismatch.

Frustrating for sure.

 

[Golfer04]

I believe they are required by federal law. Most likely they have a checklist they go through at the last stage before delivery and it was only then they caught the mismatch.

Frustrating for sure.

I know frustrating, but this is accurate. You can make modifications to the vehicle once you own it, but the manufacturer cannot (not without changing this plate, etc).

 

[HaveBlue]

The VIN doesn't record the wheel size: https://www.rivianforums.com/forum/threads/rivian-vin-decoder.1546/
but the Vehicle Equipment Label does.

 

[Markus]

I have an R1T lease in Chelsea, MA, and the delivery day was today for me. However, as you mentioned, I got a call two hours before and was told my delivery was canceled due to an error with RegUSA that they are trying to fix. They have no clue what to do and don't have an update for me yet.

Interestingly enough, I also got a wheel swap done on the car (20 all-terrain -> 21 road). No clue what to expect next but I'm pretty frustrated...

 

[s0ysauce]

The PPF and tint was the first thing scheduled. I had other things lined up, one of which is taking the car on a road trip with the kids for their spring break instead of flying. So lots of moving parts, which is part of the frustration.

Glad Rivian caught this and did the right thing. Rescheduling PPF shouldn’t be that hard.

 

[s0ysauce]

Sorry to hear about your delay also. Just odd that with all the simple problems like this, they don't have a process in place to take care of it before it becomes an issue.

I have an R1T lease in Chelsea, MA, and the delivery day was today for me. However, as you mentioned, I got a call two hours before and was told my delivery was canceled due to an error with RegUSA that they are trying to fix. They have no clue what to do and don't have an update for me yet.

Interestingly enough, I also got a wheel swap done on the car (20 all-terrain -> 21 road). No clue what to expect next but I'm pretty frustrated...

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