Any known issues with Phone Key (PaaK)?

[CorneliousJD]

Is there currently a known issue with pairing phone keys on new vehicles?

Bought an R1S that is being bought back due to phone key not being able to pair (tried one android and 2x iPhones, including Rivian staff iPhone even...)

This isn't the only reason for the buyback but now that they have another R1S is coming for delivery next weekend I'm being told that there's a known issue with phone as a key (PaaK) right now that there working on company wide? And may not be resolved by pickup date?

Is this accurate? I can't find any reports of it. Only old PaaK issue posts, not anything really current?

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[GRC]

Gen1 R1S owner here using PAAK (android device) since day 1 (April 2024) and never had any issues.

 

[CorneliousJD]

Gen1 R1S owner here using PAAK (android device) since day 1 (April 2024) and never had any issues.

I guess I don't mean using it day to day, but getting it to even pair in the first place.

Tried 3 different phones, none of them got the prompt to accept the bluetooth connection.

I don't want to jump to conclusions but I'm wondering if we're being fed a line of BS for some reason about this. I cannot find ANY recent reports of people having issues paring phones as keys despite them now telling me over the phone that it's a "company-wide problem"... and that a software fix is being worked on.

I'm reluctant to believe them and am looking for confirmation from anyone w/ a new vehicle in the past week or two experiencing the same thing.

 

[River Styx]

I guess I don't mean using it day to day, but getting it to even pair in the first place.

Tried 3 different phones, none of them got the prompt to accept the bluetooth connection.

I don't want to jump to conclusions but I'm wondering if we're being fed a line of BS for some reason about this. I cannot find ANY recent reports of people having issues paring phones as keys despite them now telling me over the phone that it's a "company-wide problem"... and that a software fix is being worked on.

I'm reluctant to believe them and am looking for confirmation from anyone w/ a new vehicle in the past week or two experiencing the same thing.

I guess I don't mean using it day to day, but getting it to even pair in the first place.

Tried 3 different phones, none of them got the prompt to accept the bluetooth connection.

I don't want to jump to conclusions but I'm wondering if we're being fed a line of BS for some reason about this. I cannot find ANY recent reports of people having issues paring phones as keys despite them now telling me over the phone that it's a "company-wide problem"... and that a software fix is being worked on.

I'm reluctant to believe them and am looking for confirmation from anyone w/ a new vehicle in the past week or two experiencing the same thing.

First Post! Picked up brand new R1T on 2/18/25. Haven’t been able to setup PAAK from day one. iPhone 16 ProMax pairs but not the key. Phone call with Rivian Service couldn’t get it working, told to call mobile service. The local Service Center said to wait until after 3/4/25 to see if the next software update fixes the problem.

 

[mitchelmb]

So I had my iPhone 14 pro and wife's iPhone 15 pro working no issues for a long time on my Gen 1 R1T. Pretty much since I got the truck in 2022 with my iPhone 14 pro. I upgraded to a 16 pro in November 2024 and was never able to have to have the truck recognize my phone as a key. It just stalls out in set up mode waiting for a prompt that never comes. I can pair it via bluetooth for audio, phone calls, etc. It's currently in the service center for this issue. They are installing a new bluetooth module but I am not sure this is the issue. Will keep you all posted as I am supposed to get my truck back this week, maybe.

 

[Johnus]

Mobile service fixed this issue for me today. Here are the work notes:

Cause:
- Technician verified customer concern, Phone key was not set up and would not fully pair to the vehicle. Technician scanned for trouble codes and found the overhead console module was not programmed for vehicle. Technician ran the procedure to program the overhead console to the vehicle and was able to successfully pair the phone key. Vehicle operating without fault at this time.

Correction/Remedy:
- Communications Modules General Diagnostic
- Communications Modules Other Labor (1 Hour)

 

[Donald Stanfield]

Mine has been working since I got it Thanksgiving week.

 

[leeormorris]

Just picked up new R1S Tri this past weekend on 3-1-25. Same exact issue - took delivery of the car and brought it home. At the Delivery center they told me there was some sort of issue with the Key Server in the cloud and it should get fixed shortly. Had the car for the weekend and tried serval times - same exact problem you describe - sticks on the trying the pair screen on the car and the phone. Seems like I am not the only one with this issue. @Johnus - was your R1S a new car with this issue from day one ?

@CorneliousJD - please keep us updated on the thread on what you find out or your resolution.

I will also escalate this request tomorrow again and share that other new recent deliveries having similar issue. Will report back what I find.

-Leeor

 

[Johnus]

@Johnus - was your R1S a new car with this issue from day one ?

R1T. No, I noticed the issue the day I picked it up from the service center several weeks ago.

They didn't touch anything that should have affected PaaK so not sure what happened. It could have happened at any point during the three weeks they had it.

 

[leeormorris]

So took the car to the service center today after the service advisor said to bring it in. 10 minutes quick fix. They said they had to run a procedure to reset things. When the key server was down and I tried to pair it went into a state that was not fixable with a reboot or reading the app. They had to run a procedure they have to release the key tied to the car. I was in and out in 10 minutes at the SSF Rivian center and everything working great now.

 

[Paulslick]

Mobile service fixed this issue for me today. Here are the work notes:

Cause:
- Technician verified customer concern, Phone key was not set up and would not fully pair to the vehicle. Technician scanned for trouble codes and found the overhead console module was not programmed for vehicle. Technician ran the procedure to program the overhead console to the vehicle and was able to successfully pair the phone key. Vehicle operating without fault at this time.

Correction/Remedy:
- Communications Modules General Diagnostic
- Communications Modules Other Labor (1 Hour)

Hi , just took delivery of my R1 T on March 31. Cannot pair my iPhone 15 Pro to phone key set up. Keep getting try again error message. Did multiple hard and soft resets on vehicle. And several resets on phone as well. Logged out of Rivian app logged back in same result. Also deleted app and logged back in after set up same result. Service is saying they’re working on a resolution or perhaps a new update software update will be coming soon. just wondering if anybody else out there is still waiting for their phone key to be set up on the GEN 2 R1T /R1S. Is there hope?

 

[DuncIT]

Did multiple hard and soft resets on vehicle. And several resets on phone as well. Logged out of Rivian app logged back in same result. Also deleted app and logged back in after set up same result.

I had a similar situation when I got my R1T back in November - the phone was originally paired at my delivery, then it stopped working and I deleted it a couple of times. Then it wouldn't go back, and / or it got out of sync (car would say it was there, but phone wouldn't say it was linked or vice versa). Finally they rolled a service vehicle out to the house and the long and short of it was the array that stores the keys in the car got out of sync with the array on their server so nothing could be added. The had to reset both lists and then everything worked fine. They said, at the time (December), that they were aware of the situation and trying to roll out a fix that recognize the problem and automate its resolution.

Dunc

 

[Paulslick]

Hey thanks for that.right from delivery Mike phone couldn’t be set up as key. My service team here in Canada said that the next update that would fix the issue. I’m just surprised they sent me on the way without it being resolved. It’s only been a few days now, but I’m hoping they’ll get their crap together so I could stop using my key cards.

Hi , just took delivery of my R1 T on March 31. Cannot pair my iPhone 15 Pro to phone key set up. Keep getting try again error message. Did multiple hard and soft resets on vehicle. And several resets on phone as well. Logged out of Rivian app logged back in same result. Also deleted app and logged back in after set up same result. Service is saying they’re working on a resolution or perhaps a new update software update will be coming soon. just wondering if anybody else out there is still waiting for their phone key to be set up on the GEN 2 R1T /R1S. Is there hope?

thanks Duncan. I sent on my way delivery day with just key cards and hope that the next update was resolved issue but it didn’t. You would think that the service technicians would know what they’re doing. It’s only been a few days now. I’m hoping this will be resolved in a week. Thanks for your reply.

 

[CorneliousJD]

FYI ended up doing a buyback due to PaaK issue but it turns out it WAS software however not something a normal update would fix? This car was just one of the first that it happened to so nobody knew apparently?

It ended up being a mis-match between some identifier on the car and the cloud service, so it wasn't communicating properly. Once that was fixed the issue was resolved quickly, but ended up w/ a different VIN in the end due to this plus a number of other things.

 

[Johnus]

Sounds like what it was for mine, the module wasn't properly assigned to the car. Mobile service was able to flash the module with the proper configuration and vehicle assignment.

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